At a Glance
- Tasks: Ensure safety compliance across properties and manage risk effectively.
- Company: Join Lloyds Living, a forward-thinking property management company.
- Benefits: Enjoy flexible working, generous pension, and 28 days holiday plus bank holidays.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team shaping the future of property management.
- Qualifications: Experience in UK residential property compliance and strong organisational skills.
The predicted salary is between 40824 - 45360 € per year.
Salary Range: £40,824 - £45,360
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Hybrid Working, Job Share
Location: Manchester
Reports to: Head of Property Operations
Department: Property Management
WORKING PATTERN: Our work style is hybrid, which involves spending at least four days per week, or 80% of our time, at one of our office sites.
Why Join Lloyds Living? We’re building something special—a brand that puts people at the heart of everything we do. As a Compliance Property Manager with us, you’ll be part of a dynamic team shaping the future of property management and customer care.
About Lloyds Living: Lloyds Living is redefining property management with a focus on customer experience, innovation, and trust. We believe in creating homes and communities where people feel valued and supported. Join us at Lloyds Living as we redefine what it means to manage property in the UK. We’re on an ambitious journey to become one of the country’s largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences.
Job Description:
Purpose of the Role: As a Compliance Property Manager, you’ll take ownership of statutory and safety compliance across our portfolio, ensuring every home meets legal, regulatory and Lloyds Living standards at all times. You’ll act as a control point for risk, working closely with operational teams, contractors and system partners to proactively manage certification, remediate issues quickly, and maintain robust audit trails.
Key Responsibilities:
- Compliance Delivery & Performance: Own end-to-end delivery of statutory compliance across your portfolio, including Gas Safety Certificates, EICRs, EPCs, fire safety and other mandated checks. Ensure all compliance activities are completed within required timescales, with no lapses or unprotected periods. Proactively manage upcoming expiries, access requirements and risk properties to prevent non-compliance. Raise, track and resolve remedial works arising from failed or advisory reports, prioritising safety-critical items. Maintain accurate compliance MI, highlighting risks, exceptions and themes for escalation.
- Asset Safety & Risk Management: Review inspection outcomes and technical reports, challenging contractors where findings are unclear, disproportionate or inconsistent. Escalate high-risk properties, repeat failures or systemic issues for wider asset or programme intervention. Support longer-term asset planning by identifying recurring compliance failures and root causes.
- Customer Journey & Communication: Ensure residents receive clear, timely and supportive communication regarding safety visits, access requirements and outcomes. Manage access issues sensitively, escalating where necessary to protect resident safety and legal compliance. Handle compliance-related complaints or escalations within agreed SLAs, maintaining trust and transparency.
- Systems, Data & Audit Control: Maintain complete, accurate and auditable compliance records within Qube and related systems. Ensure certificates, reports and remedial evidence are correctly stored, indexed and retrievable for audit or regulatory review. Identify process gaps, data risks or control weaknesses and support continuous improvement initiatives.
- Stakeholder & Contractor Management: Work closely with Property Management, Lettings and Customer teams to coordinate access and minimise disruption. Manage and challenge contractor performance, ensuring quality, consistency and value for money. Support onboarding and monitoring of specialist compliance suppliers.
Skills & Experience:
- Must have strong experience in UK residential property compliance, including gas safety, electrical safety and general H&S.
- Industry qualification/membership of either ARLA/Propertymark or The Property Institute (TPI).
- Confident interpreting technical reports and managing remedial actions.
- Highly organised, risk-aware and detail-focused, with strong system discipline.
- Comfortable working to regulatory deadlines and managing competing priorities.
Nice to have:
- Experience in PRS, BTR or large-scale managed portfolios.
- ARLA/Propertymark, IOSH or relevant compliance-related qualification (or willingness to work toward).
- Experience working with PMS systems such as Qube, Fixflo or SLM.
What We’re Looking For: A proactive problem-solver who thrives in a fast-paced environment. Someone who embodies Lloyds Living’s values: customer-first, collaborative, and committed to quality. A team player with a passion for delivering exceptional service and improving processes.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
Compliance Manager - Property Management - Lloyds Living in Manchester employer: Lloyds Bank
At Lloyds Living, we pride ourselves on being an exceptional employer that prioritises our people and their growth. With a strong focus on flexible working arrangements, a generous benefits package including a substantial pension contribution and performance-related bonuses, and a commitment to inclusivity and diversity, we create an environment where every team member can thrive. Join us in Manchester as we redefine property management and make a meaningful impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Manager - Property Management - Lloyds Living in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector, especially those who might know someone at Lloyds Living. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Lloyds Living's values and mission. Show us how your experience aligns with our customer-first approach and commitment to quality—this will make you stand out!
✨Tip Number 3
Practice your answers to common compliance-related questions. We want to see how you handle real-life scenarios, so think of examples from your past that showcase your problem-solving skills and attention to detail.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your enthusiasm for the role can leave a lasting impression. Plus, it shows us you're genuinely interested in joining our team.
We think you need these skills to ace Compliance Manager - Property Management - Lloyds Living in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Compliance Manager role. Highlight your experience in UK residential property compliance and any relevant qualifications. We want to see how you fit into our vision at Lloyds Living!
Showcase Your Skills:Don’t just list your skills—demonstrate them! Use specific examples from your past experiences that show how you've managed compliance, tackled challenges, and improved processes. This is your chance to shine!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. Remember, we’re looking for someone who can communicate effectively with residents and stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Lloyds Bank
✨Know Your Compliance Stuff
Make sure you brush up on your knowledge of UK residential property compliance, especially around gas safety and electrical safety. Be ready to discuss specific regulations and how you've ensured compliance in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled compliance issues in the past. Think about times when you had to manage competing priorities or resolve conflicts with contractors. This will show that you're proactive and can handle the fast-paced environment at Lloyds Living.
✨Communicate Clearly
Since you'll be managing communication with residents and stakeholders, practice articulating your thoughts clearly. You might be asked how you would handle sensitive situations, so think about how you can convey important information while maintaining trust and transparency.
✨Familiarise Yourself with Their Systems
If you have experience with property management systems like Qube or Fixflo, make sure to mention it. If not, do a bit of research on these systems so you can speak confidently about how you'd adapt to their processes and contribute to continuous improvement initiatives.
