At a Glance
- Tasks: Lead and develop client managers, optimising client relationships and driving commercial success.
- Company: Join Lloyds Banking Group, a leader in financial services with a commitment to diversity.
- Benefits: Enjoy a competitive salary, generous pension, 30 days holiday, and flexible working options.
- Other info: Be part of an inclusive culture that values your unique contributions.
- Why this job: Shape the future of banking while making a real impact on client relationships.
- Qualifications: In-depth knowledge of merchant services and proven leadership experience required.
The predicted salary is between 107304 - 126240 £ per year.
- End Date
- Thursday 27 August 2026
- Salary Range
- £107,304 - £126,240
- We support flexible working – click here for more information on flexible working options
- Flexible Working Options
- Hybrid Working, Job Share
Job Description Summary
Takes ownership for and guides others in maintaining relationships and managing associated income and risks with receivables clients of a significant size or complexity, through specialist product knowledge, predominantly across Merchant Services, Commercial Cards but also to include certain open account solutions
Job Description
About this opportunity
This is a senior client management leadership role within Transaction Banking Solutions, focused on helping retain, grow and deepen strategically important client relationships across Merchant Services, Commercial Cards and Open Account products.
The role holder will line manage client managers responsible for Merchant Services, Commercial Cards and Open Account products, ensuring clear ownership of client outcomes, strong portfolio discipline and consistent commercial delivery across these areas.
They will bring in-depth knowledge of merchant services, working knowledge of commercial cards and an understanding of open account solutions such as supply chain finance and receivables purchase.
A key part of the role will be working with the wider Client Management and Commercialisation team to optimise activity across the team.
This means joining up account planning, pipeline management, client engagement, proposition feedback and service improvement activity so that effort is focused on the right clients, the right opportunities and the best overall outcomes for clients and the bank.
The successful candidate will bring relevant experience of client management in merchant services, strong people leadership and a client-first commercial mindset.
They will be comfortable working across Sales, Product, Coverage, Risk, Operations, Technology, Legal and partner teams to connect client insight, product capability and commercial priorities.
- What you'll be doing
- Lead and develop client managers across Merchant Services, Commercial Cards and Open Account products, setting clear objectives, coaching performance and building capability across the team.
- Work closely with the wider Client Management and Commercialisation team to optimise activity, align priorities, share insight and ensure client engagement is coordinated, purposeful and commercially focused.
- Embed consistent client management disciplines across the portfolios, including account planning, stakeholder mapping, service reviews, retention activity, pipeline management, forecasting and growth tracking.
- Act as a senior merchant services specialist, using in-depth knowledge of acquiring, acceptance, merchant operating models, payment flows, scheme considerations, risk dynamics and the wider payments ecosystem to strengthen client conversations and internal decision-making.
- Use working knowledge of Commercial Cards and an understanding of Open Account solutions, including supply chain finance and receivables purchase, to identify connected client opportunities and support broader transaction banking conversations.
- Partner with Product, Sales, Coverage and Go-to-Market teams to shape cross-product opportunities, improve client outcomes and support sustainable income growth across Transaction Banking Solutions.
- Bring direct merchant services client management experience to complex client discussions, issue resolution, relationship planning and opportunity shaping across priority clients and sectors.
- Support the Head of Client Management and Commercialisation by translating client and market insight into actionable priorities for client engagement, commercial planning, proposition development and service improvement.
- Own the operating rhythm for managed teams, including portfolio prioritisation, people performance, pipeline governance, renewal inputs, RFP support, negotiation preparation and escalation of material client risks or opportunities.
- Build effective working relationships with internal partners across Risk, Operations, Technology, Legal, Compliance and external ecosystem participants to ensure solutions are scalable, compliant, resilient and deliverable.
- Role model inclusive leadership, effective coaching and strong stakeholder engagement, creating an environment where colleagues can perform, develop and collaborate across the transaction banking franchise.
- What you'll need
- In-depth knowledge of merchant services, including merchant acquiring, acceptance models, payment flows, scheme considerations, gateways and the operational and risk dynamics of serving complex merchants.
- Direct experience of client management in merchant services in some shape or form, with evidence of managing client relationships, resolving client issues and delivering commercial or service outcomes.
- Working knowledge of Commercial Cards, including how card programmes support corporate working capital, spend control, supplier payments and client treasury objectives.
- Understanding of Open Account solutions, including supply chain finance and receivables purchase, and the ability to connect these propositions to wider client working-capital needs.
- Proven people leadership experience, with the ability to line manage client managers, set direction, coach performance, prioritise delivery and build a common operating rhythm across multiple product areas.
- Strong commercial judgement, including the ability to support pricing, renewals, RFPs, client negotiations, retention activity and sustainable income growth.
- Excellent stakeholder management and influencing skills, with confidence working across senior internal stakeholders and client-facing teams to secure aligned, practical outcomes.
- A collaborative mindset, able to work as part of the wider Client Management and Commercialisation team to optimise activity, remove duplication and focus resources on the highest-value client and commercial priorities.
- A strong delivery mindset, able to coordinate across Product, Sales, Coverage, Operations, Risk, Technology and Legal to move client priorities forward safely and effectively.
- Clear communication style, with the credibility to represent the business internally and externally and to simplify complex transaction banking topics for different audiences.
- What will make you stand out
- Experience leading or coaching client management teams across multiple transaction banking product areas.
- Experience supporting cross-product growth strategies across merchant services, commercial cards and trade or open account solutions.
- Exposure to competitive RFPs, tenders or complex renewals involving payments, acquiring, cards or working-capital propositions.
- Understanding of risk, conduct and operational resilience considerations across payments and receivables-related solutions.
- Ability to translate market trends, client feedback and product insight into practical commercialisation and client engagement priorities.
Why Lloyds Banking Group?
Like the modern Britain we serve, we're evolving.
Investing in our people, data and technology helps us transform the way we meet the changing needs of our customers and clients.
We're growing with purpose.
Join us on our journey and you can too.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel they belong and can be their best, regardless of background, identity or culture.
We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
- A generous pension contribution of up to 15%.
- An annual performance-related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 30 days holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper.
Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.
With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe.
So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.
We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.
Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Director Client Management in London employer: Lloyds Bank
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Fort William. With a strong focus on employee growth through our Skill Progression Framework, we provide ample opportunities for career advancement while ensuring a healthy work-life balance with flexible working options. Our comprehensive benefits package, including generous pension contributions and wellbeing initiatives, reflects our commitment to the well-being of our colleagues, making us a great place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Director Client Management in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
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Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like Lloyds Bank. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Director Client Management in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Lloyds Bank.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Lloyds Bank's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Lloyds Bank
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Lloyds Bank.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Lloyds Bank will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Lloyds Bank employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
