Design Lead in London

Salary Range: £126,523 - £148,850

We support flexible working – click here for more information on flexible working options.

Flexible Working Options: Hybrid Working, Job Share

Job Description Summary:

LOCATION(S): London

HOURS: Full Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you’ll be doing:

The services and propositions we design are integral to our customers’ lives, and this role focuses on their entire experience – at every life stage, across all touchpoints. You’ll lead designs through every stage of the process, from concept through to production. It’s an amazing opportunity to shape the way we engage and build relationships with our customers, supporting them over time and getting them to the right solutions for their evolving needs.

You’ll lead on design for platforms within Consumer Relationships, so we’re looking for someone who can inspire and lead designers and researchers to be creative and ensure customers are at the heart of our thinking. To succeed in this role, we’re looking for someone with excellent leadership skills who thinks critically, builds strong relationships, and will coach and develop a growing Design team.

You and your team will shape and deliver customer experiences working with data analysts, behavioural scientists and other specialist roles. You'll be responsible for strategy formation, concept development, and design delivery, partnering with product owners, business analysts, engineers and senior leaders to see ideas through to implementation.

Shaping and implementing the design strategy, including leading major critical initiatives. This includes the ability to influence proposition and business teams on a day-to-day basis.

Work with research teams across the organisation to better understand the financial circumstances of differing customer segments and consider what their next best actions or decisions might be.

Understand the connected nature of designing end to end customer experiences to help customers navigate our financial ecosystem.

Understand the role of design thinking in the context of our business and engineering priorities and drive a broad approach.

Influence senior leaders to ensure customer value is central to decision-making, so that our new propositions are fit for purpose in deepening customer relationships.

Influence our broader product development programme and transformation agenda to enable the overall experience design strategy.

Why join us?

We’re transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.

What we’re looking for:

• Extensive and demonstrable experience within Experience Design
• Experience of leading large teams of multi-disciplinary designers to support decision-making, delivery and team culture.
• A proven track record of building brilliant digital product experiences
• A cross-functional attitude and strong partner engagement skills; you'll be able to build strong relationships with Product & Engineering peers and wider partners
• A strong strategic vision that aligns well to the overall business strategy
• Exceptional communication skills and prowess in effectively communicating ideas, issues, and implications to senior, technical and non-technical audiences.
• A calm and resilient approach when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready to make an impact? Apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.