At a Glance
- Tasks: Design engaging conversational experiences using AI to enhance customer interactions.
- Company: Join Lloyds Banking Group, a leader in financial services with a focus on innovation.
- Benefits: Enjoy a competitive salary, generous pension, 30 days holiday, and flexible working options.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Shape the future of agentic investing while collaborating with a dynamic team.
- Qualifications: Experience in conversational design and a passion for user-centred innovation.
The predicted salary is between 61344 - 68160 £ per year.
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Hybrid Working, Job Share.
What you’ll be doing:
- We’re looking for an experienced Conversation Designer to help shape the future of agentic investing at Lloyds Banking Group.
- You’ll bring expertise in human-centred design and conversational AI, confidently designing conversations based on user research and insights to create natural, effective interactions for our customers.
- You thrive on both the detail and the big picture - crafting exceptional conversations within the context of the holistic experience you’re a part of.
- As part of our fast-paced D2C Investments team, you’ll apply conversation design principles to conversational AI products - creating interactions that feel natural, effective, and aligned with our tone of voice and agentic personality.
- You’ll lead the Conversation Design direction within the team, working closely with your cross-functional team to align and deliver a holistic experience at pace.
- You’ll embrace ambiguity, have an experimental mindset, and a desire to test, learn, and iterate fast.
- You’ll enjoy your craft, help others grow, and lead the way for conversational design within the team.
What you’ll do:
- Create top-quality conversational agentic experiences that center the user.
- Take ownership as the conversational / agentic expert in an agile environment.
- Use evidence to inform decisions and champion the user perspective.
- Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences.
- Collaborate closely with designers, engineers, and product to deliver seamless experiences.
- Share expertise to help shape the overall design approach.
- Provide consistency in the way we have conversations with customers across topics and touchpoints.
- Promote and demonstrate the value of conversation design within agentic experiences.
- Be an active member of the design community, sharing knowledge and embedding design principles across products and services.
Why join us?
Join us and, give us your best and we’ll give you ours. Here, you’ll make a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, amazing workspaces, hybrid working and huge career opportunities-you’ll find them all here.
What we’re looking for:
- A highly motivated, proactive approach with a passion for innovation and continuous improvement.
- Ability to respond to emerging risks and priorities.
- Strong experience designing conversational interfaces, with confidence in generative AI and agentic design.
- Experience in research methods to inform design choices.
- Deep understanding of how conversation works and how to apply it in AI.
- Curiosity to learn, share, and bring new ideas from the broader conversational AI community.
- Innovative problem-solving skills and ability to inspire collaboration.
- A collaborative mindset ready to be a part of a busy multi-disciplinary team.
- Familiarity working in a complex landscape.
- Experience collaborating in Design platforms, such as Figma.
- Any experience in financial services would be a bonus!
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%.
- An annual performance-related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 30 days’ holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
Ready for a career where you’ll learn and thrive? Apply today and find out more.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Conversation Designer - 12 Month FTC in London employer: Lloyds Bank
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Fort William. With a strong focus on employee growth through our Skill Progression Framework, we provide ample opportunities for career advancement while ensuring a healthy work-life balance with flexible working options. Our comprehensive benefits package, including generous pension contributions and wellbeing initiatives, reflects our commitment to the well-being of our colleagues, making us a great place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Conversation Designer - 12 Month FTC in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lloyds Bank. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lloyds Bank before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Conversation Designer - 12 Month FTC in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lloyds Bank:Your cover letter is your chance to shine! Tell us why you want to work at Lloyds Bank specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lloyds Bank!
How to prepare for a job interview at Lloyds Bank
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
