Customer Support Advisor (Hiring Immediately) in Leeds

Customer Support Everyday Banking

Location: Halifax, Trinity Road

WORKING PATTERN: Full-time

START DATE: Tuesday 16/06/26

Salary: £26,200 increasing to £26,950 after 6 months in role

We operate a skill progression framework where pay can increase through developing new skills and taking on wider activities, with the opportunity to earn £31,450 at the highest skill level.

Shift Pattern: 5 Day week

Start times run between 8am and 10am, with end times between 4pm and 6pm, offering a consistent structure that supports balance and reliable planning. Working time covers a maximum of five out of seven days across a Monday–Sunday period, with weekend working limited to 37.5% - equating to three weekend days across a four-week period - so customer support is available when it matters most.

As a Customer Support Advisor, you’ll support customers with their everyday banking. You’ll guide them through the banking app, answer day-to-day questions, and help resolve more complex needs. Many conversations will take place through inbound calls, so listening carefully and responding clearly will be a key part of the role.

You’ll join a supportive team where success is shared. With modern tools, clear guidance, and experienced colleagues around you, you’ll have the support you need to build confidence and grow in the role.

Grow your career with our Skill Progression Framework

From your first day, you’ll take part in a comprehensive six-week onsite training programme. This will give you a strong foundation in our systems, services, and Everyday Banking products. After training, our Skill Progression Framework offers a clear path for development. As your skills grow, you’ll handle more complex enquiries and progress through different skill levels. Each step brings new opportunities, wider responsibilities, and the potential for increased reward.

What we need from you:

• Customer service and telephony experience
• A genuine passion for helping people and delivering great service
• An openness to learning new skills and growing within a structured development framework

Training, shifts, and availability:

To get the most from the six-week onsite training, there should be no planned holidays or commitments during the first two months after your start date. You should also be comfortable with the shift pattern and weekend rotation described above.

Our benefits are designed to support your wellbeing, financial security, and long-term development:

• Hybrid working available once training is complete and essential checks are passed
• Up to 15% employer pension contribution
• Annual performance-related bonus
• BUPA private medical benefit
• Share schemes and financial wellbeing tools
• Discounted shopping and lifestyle benefits
• 22 days’ holiday, increasing over time, plus bank holidays
• Wellbeing initiatives and inclusive parental leave policies
• Salaries reviewed annually on 1 April

About our Trinity Road site:

With a track record for developing and progressing our colleagues, this site is conveniently in the town centre and takes pride in supporting local community and charities. It also offers the following facilities:

• A recently furbished canteen
• Rest areas throughout including a pool table and TVs etc.
• On-site gym facilities, including showers / changing facilities (paid gym membership)
• Kitchenette areas on each floor with fridges and microwaves
• Prayer Room
• Free Car Parking at Hungerhill Road with a Reception-provided pass

Be part of something bigger:

At Lloyds Banking Group, we are building a diverse, inclusive, and forward-looking organisation where you can be yourself. We have a range of colleague networks that are open to everyone. These networks offer opportunities for mentoring, career development, events, and connections with role models across the organisation. They also help us better understand the experiences of colleagues and how we can support each other.

We want everyone to feel they belong and can succeed regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles. We have introduced a menopause health package and a dedicated Working with Cancer initiative. We especially welcome applications from under-represented groups. We are disability confident. If you need any reasonable adjustments, please let us know and we will work with you to support your needs.

Ready to make a difference? Apply now to explore this opportunity.

Please note that our vacancies often attract a high level of interest and may close earlier than expected. We recommend submitting your application as soon as possible.