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- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in diversity and inclusion.
- Benefits: Competitive salary, flexible hours, generous pension, and wellbeing initiatives.
- Other info: Opportunities for growth across various roles within the Group.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and a genuine passion for helping others.
The predicted salary is between 13100 - 13475 £ per year.
We support flexible working – click here for more information on flexible working options.
A part-time branch-based opportunity working 17.5 hours per week.
JOB DESCRIPTION
LOCATION(S): Hereford Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 17.5 hours a week, including Saturdays
WORKING PATTERN: Part-time
SALARY: £13,100 increasing to £13,475 after 6 months
What you’ll be doing
You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services.
We don’t expect you to know everything about banking — we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic.
As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
What we’re looking for
- A minimum of 12 months customer service experience.
- A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Grow Your Career with Our Skill Progression Framework
At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.
Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- We’ll also provide you with a full uniform, so you’ll always feel prepared and won’t need to think about what to wear for work each day.
We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Like what you hear? Join us! Apply today and find out more.
Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Lloyds Banking Group: Customer Support - Hereford employer: Lloyds Bank
Contact Detail:
Lloyds Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group: Customer Support - Hereford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples from your past experiences where you've helped someone out. Be ready to share these stories during your interview to demonstrate your empathy and problem-solving abilities.
✨Tip Number 3
Dress the part! Even though you’ll get a uniform, it’s important to make a good first impression. Wear something smart and professional for your interview to show that you take this opportunity seriously.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Lloyds Banking Group: Customer Support - Hereford
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and your genuine interest in the role.
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. Mention specific examples where you've gone above and beyond for customers, as this will resonate with us at Lloyds Banking Group.
Show Empathy: Since this role is all about supporting customers through important moments, it’s crucial to demonstrate your empathetic side. Share experiences that showcase your ability to connect with people and understand their needs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at Lloyds Bank
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of the Customer Support role at Lloyds Banking Group. Familiarise yourself with the types of customer interactions you'll be handling, especially those that require empathy and adaptability. This will help you demonstrate your understanding of the job during the interview.
✨Showcase Your People Skills
Since this role is all about helping customers, be ready to share examples from your past experiences where you've successfully built relationships or resolved conflicts. Highlight your ability to empathise and connect with people, as this is crucial for providing excellent customer service.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess how you'd handle specific customer situations, like supporting someone through a bereavement or resolving a fraud concern. Think of relevant examples from your experience and practice articulating your thought process clearly and calmly.
✨Emphasise Your Team Spirit
Lloyds Banking Group values collaboration, so be prepared to discuss how you work well in a team. Share instances where you've supported colleagues or contributed to a positive team environment. This will show that you're not just focused on individual success but also on helping the team achieve its goals.