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- Tasks: Support customers with everyday banking and resolve their queries through calls.
- Company: Join Lloyds Banking Group, a diverse and inclusive organisation.
- Benefits: Competitive salary, hybrid working, wellness initiatives, and career development opportunities.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Customer service skills and a passion for helping others; banking experience is a plus but not essential.
- Other info: Enjoy a supportive team environment with excellent facilities and growth potential.
The predicted salary is between 26200 - 26950 £ per year.
Customer Support Everyday Banking Location: Halifax, Trinity Road
WORKING PATTERN: Full-time
START DATE: Tuesday 16/06/26
Salary: £26,200 increasing to £26,950 after 6 months in role. We operate a skill progression framework where pay can increase through developing new skills and taking on wider activities, with the opportunity to earn £31,450 at the highest skill level.
Shift Pattern: 5 Day week. Start times run between 8am and 10am, with end times between 4pm and 6pm, offering a consistent structure that supports balance and reliable planning. Working time covers a maximum of five out of seven days across a Monday–Sunday period, with weekend working limited to 37.5% - equating to three weekend days across a four‑week period - so customer support is available when it matters most.
As a Customer Support Advisor, you’ll support customers with their everyday banking. You’ll guide them through the banking app, answer day-to-day questions, and help resolve more complex needs. Many conversations will take place through inbound calls, so listening carefully and responding clearly will be a key part of the role. You’ll join a supportive team where success is shared. With modern tools, clear guidance, and experienced colleagues around you, you’ll have the support you need to build confidence and grow in the role.
Grow your career with our Skill Progression Framework: From your first day, you’ll take part in a comprehensive six-week onsite training programme. This will give you a strong foundation in our systems, services, and Everyday Banking products. After training, our Skill Progression Framework offers a clear path for development. As your skills grow, you’ll handle more complex enquiries and progress through different skill levels. Each step brings new opportunities, wider responsibilities, and the potential for increased reward.
What we need from you:
- Customer service and telephony experience.
- Experience within banking, insurance, or broader financial services can be useful, although it is not crucial, since you’ll receive full training that will support you if you bring strong service skills and a desire to learn.
- A genuine passion for helping people and delivering great service.
- An openness to learning new skills and growing within a structured development framework.
Training, shifts, and availability: To get the most from the six-week onsite training, there should be no planned holidays or commitments during the first two months after your start date. You should also be comfortable with the shift pattern and weekend rotation described above.
Our benefits are designed to support your wellbeing, financial security, and long-term development:
- Hybrid working available once training is complete and essential checks are passed.
- Up to 15% employer pension contribution.
- Annual performance-related bonus.
- BUPA private medical benefit.
- Share schemes and financial wellbeing tools.
- Discounted shopping and lifestyle benefits.
- 22 days’ holiday, increasing over time, plus bank holidays.
- Wellbeing initiatives and inclusive parental leave policies.
- Salaries reviewed annually on 1 April.
About our Trinity Road site: With a track record for developing and progressing our colleagues, this site is conveniently in the town centre and takes pride in supporting local community and charities. It also offers the following facilities:
- A recently furbished canteen.
- Rest areas throughout including a pool table and TVs.
- On-site gym facilities, including showers/changing facilities (paid gym membership).
- Kitchenette areas on each floor with fridges and microwaves.
- Prayer Room.
- Free Car Parking at Hungerhill Road with a Reception-provided pass.
Be part of something bigger: At Lloyds Banking Group, we are building a diverse, inclusive, and forward-looking organisation where you can be yourself. We have a range of colleague networks that are open to everyone. These networks offer opportunities for mentoring, career development, events, and connections with role models across the organisation. They also help us better understand the experiences of colleagues and how we can support each other. We want everyone to feel they belong and can succeed regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles. We have introduced a menopause health package and a dedicated Working with Cancer initiative. We especially welcome applications from under-represented groups. We are disability confident. If you need any reasonable adjustments, please let us know and we will work with you to support your needs.
Ready to make a difference? Apply now to explore this opportunity. Please note that our vacancies often attract a high level of interest and may close earlier than expected. We recommend submitting your application as soon as possible.
Customer Support Advisor (Hiring Immediately) in Halifax employer: Lloyds Bank
Contact Detail:
Lloyds Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor (Hiring Immediately) in Halifax
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show off your soft skills! As a Customer Support Advisor, you'll need to listen and communicate effectively. During your interview, share examples of how you've helped customers in the past. Highlight your ability to empathise and resolve issues, as this is key to the role.
✨Tip Number 4
Apply through our website! We recommend submitting your application directly on our site. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our team!
We think you need these skills to ace Customer Support Advisor (Hiring Immediately) in Halifax
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and your eagerness to learn.
Tailor Your Application: Make sure to customise your application to highlight your customer service skills and any relevant experience. Mention how you can contribute to our supportive team and help customers manage their everyday banking needs.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Highlight your key skills and experiences without going off on a tangent – we want to get to know you quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at StudySmarter.
How to prepare for a job interview at Lloyds Bank
✨Know Your Stuff
Before the interview, make sure you understand the basics of everyday banking and the services offered. Familiarise yourself with common customer queries and how to resolve them. This will show your potential employer that you're proactive and ready to help customers right from the start.
✨Practice Active Listening
Since the role involves a lot of inbound calls, practice your active listening skills. During the interview, demonstrate that you can listen carefully and respond thoughtfully. This will highlight your ability to connect with customers and address their needs effectively.
✨Show Your Passion for Helping Others
Make sure to convey your genuine passion for customer service during the interview. Share examples from your past experiences where you've gone above and beyond to assist someone. This will resonate well with the hiring team, as they value candidates who prioritise customer satisfaction.
✨Be Ready to Discuss Your Availability
Given the shift patterns and weekend rotations mentioned in the job description, be prepared to discuss your availability openly. Show that you're flexible and willing to adapt to the working hours required. This will demonstrate your commitment to the role and the team.