At a Glance
- Tasks: Support customers with everyday banking and guide them through our banking app.
- Company: Join Lloyds Banking Group, a diverse and inclusive organisation.
- Benefits: Competitive salary, hybrid working, wellness initiatives, and career development opportunities.
- Other info: Enjoy on-site gym facilities and a supportive community-focused workplace.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Passion for helping others; experience in customer service is a plus but not essential.
The predicted salary is between 26200 - 26950 € per year.
Customer Support Everyday Banking
Location: Halifax, Trinity Road
Full-time
Salary: £26,200 increasing to £26,950 after 6 months in role. We operate a skill progression framework where pay can increase through developing new skills and taking on wider activities, with the opportunity to earn £31,450 at the highest skill level.
Shift Pattern: 5 Day week. Start times run between 8am and 10am, with end times between 4pm and 6pm, offering a consistent structure that supports balance and reliable planning. Working time covers a maximum of five out of seven days across a Monday–Sunday period, with weekend working limited to 37.5% - equating to three weekend days across a four-week period - so customer support is available when it matters most.
You’ll help customers manage their money with confidence while building a career that works for you. As a Customer Support Advisor, you’ll support customers with their everyday banking. You’ll guide them through the banking app, answer day-to-day questions, and help resolve more complex needs. With modern tools, clear guidance, and experienced colleagues around you, you’ll have the support you need to build confidence and grow in the role.
Grow your career with our Skill Progression Framework. From your first day, you’ll take part in a comprehensive six-week onsite training programme. This will give you a strong foundation in our systems, services, and Everyday Banking products. After training, our Skill Progression Framework offers a clear path for development.
- Customer service and telephony: Experience within banking, insurance, or broader financial services can be useful, although it is not crucial, since you’ll receive full training that will support you if you bring strong service skills and a desire to learn.
- Financial services background: Experience in banking, insurance, or financial services can be helpful, but it is not essential. We provide full training, so what matters most is your ability to support customers and your willingness to learn.
To get the most from the six-week onsite training, there should be no planned holidays or commitments during the first two months after your start date. You should also be comfortable with the shift pattern and weekend rotation described above.
A genuine passion for helping people and delivering great service.
Our benefits are designed to support your wellbeing, financial security, and long-term development:
- Hybrid working available once training is complete and essential checks are passed
- Up to 15% employer pension contribution
- Annual performance-related bonus
- BUPA private medical benefit
- Share schemes and financial wellbeing tools
- Discounted shopping and lifestyle benefits
- 22 days’ holiday, increasing over time, plus bank holidays
- Wellbeing initiatives and inclusive parental leave policies
- Salaries reviewed annually on 1 April
With a track record for developing and progressing our colleagues, this site is conveniently in the town centre and takes pride in supporting local community and charities. It also offers the following facilities:
- On site Gym facilities, including showers / changing facilities (paid gym membership)
- Kitchenette areas on each floor with fridges and microwaves
- Free Car Parking at Hungerhill Road with a Reception-provided pass
At Lloyds Banking Group, we are building a diverse, inclusive, and forward-looking organisation where you can be yourself. We have a range of colleague networks that are open to everyone. These networks offer opportunities for mentoring, career development, events, and connections with role models across the organisation. They also help us better understand the experiences of colleagues and how we can support each other.
We were one of the first major organisations to set goals on diversity in senior roles. We have introduced a menopause health package and a dedicated Working with Cancer initiative. We are disability confident. If you need any reasonable adjustments, please let us know and we will work with you to support your needs.
We recommend submitting your application as soon as possible.
Customer Service Administrator - Temp - Start ASAP in Halifax employer: Lloyds Bank
At Lloyds Banking Group, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. With a comprehensive training programme, a clear Skill Progression Framework, and generous benefits including hybrid working options, pension contributions, and wellness initiatives, our Halifax location is designed to help you thrive both personally and professionally while making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - Temp - Start ASAP in Halifax
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group. Understand their values, mission, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Go through common customer service scenarios and think about how you'd handle them. This will not only boost your confidence but also prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your soft skills! In customer service roles, communication and empathy are key. Be ready to share examples from your past experiences where you've successfully helped customers or resolved issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing this role. Don’t wait too long; get your application in ASAP!
We think you need these skills to ace Customer Service Administrator - Temp - Start ASAP in Halifax
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight any relevant experience you have in customer support or financial services, even if it's not directly from banking.
Show Your Passion:Let us see your genuine enthusiasm for helping people! In your application, mention specific examples of how you've gone above and beyond for customers in the past. We love candidates who are passionate about delivering great service.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your skills and experiences without having to decipher complicated phrases.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people quickly. Plus, you’ll find all the details you need about the role there.
How to prepare for a job interview at Lloyds Bank
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Service Administrator role thoroughly. Familiarise yourself with everyday banking concepts and the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about helping customers manage their money, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your passion for helping others and your ability to thrive in a customer-focused environment.
✨Ask Thoughtful Questions
Interviews are a two-way street, so come prepared with questions that show your interest in the company and the role. You might ask about the training programme, opportunities for skill progression, or how the team collaborates to support customers. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Ready for Shift Discussions
Since the role involves a specific shift pattern, be ready to discuss your availability and comfort with the working hours. Make sure you understand the shift structure and weekend rotation, and express your willingness to adapt. This will reassure the interviewer that you're flexible and committed to meeting the company's needs.
