At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in diversity and inclusion.
- Benefits: Enjoy flexible working, competitive salary, generous pension, and wellbeing initiatives.
- Other info: Opportunities for growth across various roles within the Group.
- Why this job: Make a real difference in people's lives while developing your career in banking.
- Qualifications: Customer service experience and a genuine passion for helping others.
The predicted salary is between 14971 - 15400 € per year.
We support flexible working – click here for more information on flexible working options.
A part-time branch-based opportunity working 20 hours per week.
JOB DESCRIPTION:
- LOCATION(S): Fareham. Working across our Lloyds and Halifax branches within a reasonable distance.
- HOURS: 20 hours a week, including Saturdays.
- SALARY: £14,971, increasing to £15,400 after 6 months.
- WORKING PATTERN: Part-time - The planned shift pattern for this role is Monday 9-5pm, Friday 9-5pm and Saturday 9-3pm in Portsmouth city centre. To support changing customer demand, there may be times where these hours need to be adjusted.
What you’ll be doing:
- You’ll start your journey in one of our branches, providing face‑to‑face support to customers.
- You’ll handle some everyday banking tasks, helping people through important moments — offering reassurance, guidance and practical support.
- You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
- You’ll also recognise opportunities to connect customers with the right products and services.
What we’re looking for:
- A minimum of 12 months customer service experience.
- A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Grow Your Career with Our Skill Progression Framework:
At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework.
This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
This is a place for you. Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- We’ll also provide you with a full uniform.
We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Like what you hear? Join us! Apply today and find out more.
Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.
Lloyds Banking Group Customer Support - Fareham employer: Lloyds Bank
Lloyds Banking Group is an exceptional employer, offering a supportive and inclusive work environment in Fareham where employees can thrive. With a strong focus on career development through our Skill Progression Framework, we provide ample opportunities for growth and advancement within the organisation. Our generous benefits package, including a competitive pension scheme, private medical cover, and flexible working options, ensures that our team members feel valued and empowered to make a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Fareham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples from your past experiences where you've helped someone out. Be ready to share these stories during your interview to demonstrate your empathy and problem-solving abilities.
✨Tip Number 3
Dress the part! Even though we provide uniforms, showing up looking smart and professional for your interview can make a great first impression. It shows that you take the opportunity seriously and respect the company's culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation for the opportunity but also keeps you fresh in the interviewer's mind. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Lloyds Banking Group Customer Support - Fareham
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and your genuine interest in the role.
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. Mention specific examples where you've gone above and beyond for customers, as this will resonate with us at Lloyds Banking Group.
Show Empathy:Since this role is all about supporting customers through important moments, it’s crucial to demonstrate your empathetic side. Share experiences that showcase your ability to connect with people and understand their needs.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at Lloyds Bank
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of the Customer Support role at Lloyds Banking Group. Familiarise yourself with the types of customer interactions you'll be handling and think about how your past experiences can relate to these situations.
✨Show Your Empathy Skills
This role is all about helping people through important moments. Prepare examples from your previous customer service experience where you've demonstrated empathy and support. Think about times when you went above and beyond to help someone, as this will resonate well with the interviewers.
✨Be Ready for Flexibility Questions
Since the job requires flexibility in working hours, be prepared to discuss your availability and willingness to adapt. Highlight any previous experiences where you successfully adjusted to changing demands or schedules, showing that you're a team player who can handle pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the training process, opportunities for career progression, or how the team collaborates to meet customer needs. It’s a great way to demonstrate your enthusiasm!
