At a Glance
- Tasks: Lead technical service for critical payment systems and enhance operational resilience.
- Company: Join Lloyds Banking Group, a forward-thinking bank shaping finance for good.
- Benefits: Enjoy a competitive salary, generous pension, 30 days holiday, and flexible working options.
- Other info: Inclusive culture with opportunities for growth and development.
- Why this job: Make a real impact on millions of customers while developing your career in tech.
- Qualifications: Experience in service management and IT operations, with strong leadership skills.
The predicted salary is between 85493 - 100580 £ per year.
End Date: Sunday 30 August 2026
Salary Range: £85,493 - £100,580
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Hybrid Working, Job Share
Location: Edinburgh
Hours: Full time, 2-year fixed term contract
Working Pattern: Hybrid
Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.
About this opportunity:
Help shape the resilience of services that support millions of customer payments every day. We're looking for a Lead Technical Application Service Specialist to provide technical service leadership across our Payments Platform. You'll play a key role in protecting customers and colleagues by ensuring critical payment services remain resilient, secure and well controlled. Working across engineering, product, operations, suppliers and business teams, you'll help drive the evolution of our production services towards more automated, observable and data-driven ways of working. This is an opportunity to influence service strategy, strengthen operational resilience and deliver meaningful improvements to customer outcomes.
Key responsibilities include:
- Providing technical leadership to improve service reliability, availability and recoverability across critical payment services.
- Leading complex incident recovery and service restoration activities across internal and supplier-supported environments.
- Driving problem management and root cause analysis activities to reduce recurring service issues.
- Improving operational processes, controls and service governance to strengthen production stability.
- Using service data, monitoring and observability insights to identify risks and opportunities for improvement.
- Partnering with engineering and product teams to embed resilience, scalability and operational readiness into service design and delivery.
What you'll need:
- Service Management: Experience leading service management activities across complex, business-critical technology environments, including incident, problem, change and operational readiness processes.
- IT Operations: Ability to manage and improve production services, ensuring reliability, availability, recoverability and operational control.
- Continuous Improvement: Experience identifying trends, reducing operational risk and delivering measurable service improvements through automation and process optimisation.
- Data Analysis: Ability to use operational, service and performance data to identify risks, prioritise actions and inform decision-making.
- Stakeholder Management: Experience building effective relationships across engineering, business, risk, supplier and operations teams, translating technical issues into clear business outcomes.
- Leadership: Ability to coach and support colleagues, create clarity during incidents and drive shared accountability for service excellence.
And any experience of this would be really useful:
- Supporting payment services such as CHAPS, Faster Payments, BACS, SWIFT, International Payments or payment gateways.
- Experience working within operational resilience or regulated financial services environments.
- Knowledge of observability and monitoring platforms such as ServiceNow, Dynatrace or Splunk.
- Experience with Site Reliability Engineering practices, cloud-hosted services or modern automation approaches.
- Working with third-party service providers, managed service partners or distributed teams.
- Relevant qualifications in ITIL, service management, resilience, cloud technologies or payments operations.
About working for us:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We're disability confident, and we'll make reasonable adjustments to our recruitment processes wherever needed. We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive environment where everyone can succeed.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, including discounted shopping
- 30 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous family-friendly policies
Want to do amazing work that's interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Lead Technical Application Service Specialist in Edinburgh employer: Lloyds Bank
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Fort William. With a strong focus on employee growth through our Skill Progression Framework, we provide ample opportunities for career advancement while ensuring a healthy work-life balance with flexible working options. Our comprehensive benefits package, including generous pension contributions and wellbeing initiatives, reflects our commitment to the well-being of our colleagues, making us a great place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Technical Application Service Specialist in Edinburgh
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Lloyds Bank.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Lloyds Bank might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Lead Technical Application Service Specialist in Edinburgh
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Lloyds Bank will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Lloyds Bank. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Lloyds Bank confidence in your short-term commitment to the role.
How to prepare for a job interview at Lloyds Bank
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Lloyds Bank.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Lloyds Bank that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
