At a Glance
- Tasks: Join our team to rectify customer errors and enhance their financial experience.
- Company: Lloyds Banking Group, dedicated to outstanding customer service and community impact.
- Benefits: Competitive salary, performance bonuses, private health cover, and generous holiday allowance.
- Other info: Flexible working options and continuous training for personal and career growth.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Outstanding customer service skills and proficiency in Microsoft packages.
The predicted salary is between 26200 - 27530 € per year.
We support flexible working – click here for more information on flexible working options.
Working as a Redress Administrator means being an integral part of our customer-facing team within the Customer Solutions Programme. Collaboratively, we specialize in rectifying errors across various products, ensuring our customers are restored to their rightful financial positions. This is a fantastic opportunity to join our team. Be part of an established group dedicated to delivering outstanding customer service across all communication channels.
We are seeking an individual with a proven track record of providing outstanding customer experiences. Effective communication and adherence to processes are crucial. You must demonstrate a genuine passion for prioritising customers and proactively resolving day-to-day challenges.
Essential Skills- Outstanding customer service
- Proficiency in Microsoft packages, including Excel and Teams
- Strong telephony communication skills
- Ability to manage time and priorities to meet targets
- Knowledge of relevant customer service systems
- Awareness of products and business areas
- Ability to identify and implement more efficient and effective task methods
- Desire to improve personal abilities and knowledge
Continuous training and development opportunities are provided to colleagues of the Group, along with regular career development conversations to help them achieve their career aspirations.
What You’ll Get in ReturnWe offer a comprehensive remuneration package, including:
- Performance share bonus
- Generous pension contribution
- Flexible cash pot to suit your lifestyle
- Private health cover
- 22 days holiday plus bank holidays
- Various share schemes, including free shares
Join us and become part of an environment where people genuinely care about their work and its impact on colleagues, customers, and communities. This is a hybrid role requiring a minimum of 2 days (40%) in our Edinburgh Citymark Office.
If, after applying, you receive a notification asking you to complete an online test, please DO NOT complete this test. There is no requirement for you to do so.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Customer Solutions Redress Administrator in Edinburgh employer: Lloyds Bank
Lloyds Banking Group is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and customer service excellence are at the forefront. With flexible working options, comprehensive benefits including a performance share bonus and private health cover, and a commitment to continuous training, employees in the Edinburgh Citymark Office can thrive both personally and professionally while making a meaningful impact on customers and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Redress Administrator in Edinburgh
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about outstanding customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace Customer Solutions Redress Administrator in Edinburgh
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in providing outstanding customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your passion for helping others.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can relate their skills directly to the role of Redress Administrator.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the team!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role right there!
How to prepare for a job interview at Lloyds Bank
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about specific examples where you've gone above and beyond for a customer. This role is all about outstanding customer experiences, so be ready to share how you've handled challenges in the past.
✨Familiarise Yourself with Microsoft Tools
Since proficiency in Microsoft packages like Excel and Teams is essential, take some time to get comfortable with these tools. You might be asked about how you've used them in previous roles, so have a few examples ready that showcase your skills.
✨Practice Your Communication Skills
Strong telephony communication skills are key for this position. Try doing mock interviews with friends or family, focusing on clear and concise communication. Remember, it's not just what you say, but how you say it that counts!
✨Show Your Passion for Improvement
This role values a desire to improve personal abilities and knowledge. Be prepared to discuss any training or development you've pursued in the past and how it has helped you grow. Showing that you're proactive about your own learning will impress the interviewers.
