At a Glance
- Tasks: Create engaging digital conversations that enhance customer experiences.
- Company: Join Lloyds Banking Group, a leader in financial services transformation.
- Benefits: Generous pension, performance bonuses, flexible benefits, and 30 days holiday.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Make a real impact on how millions interact with digital services.
- Qualifications: 5 years in UX writing or conversation design; collaborative and adaptable.
The predicted salary is between 61344 - 68160 £ per year.
Salary Range: £61,344 - £68,160
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Hybrid Working, Job Share
Location: Edinburgh
Hours: Full Time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
What you’ll be doing:
- We’re looking for someone to help bring our digital experiences to life. You’ll be the expert on the copy, tone and personality of apps and websites our customers rely on every single day.
- Within this team, you’ll combine research and insights with clear people-focussed language to refine and develop conversations with customers to help them do what they need to do.
- You’ll be comfortable giving and receiving feedback to key internal customers across the business and will work closely with product teams to create success metrics.
- Create engaging, readable, accessible content that gives our customers great digital experiences.
- Develop genuine empathy for people, understanding their needs, aspirations and challenges.
- Take ownership as the content expert in an agile environment.
- Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences.
- Share expertise to help shape the overall design approach.
- Provide consistency in the way we have conversations with customers across topics and touchpoints.
- Promote and demonstrate how effective writing helps customers.
Why join us?
We’re transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.
What we’re looking for:
- A minimum of 5 years experience as a UX writer, conversation designer, or content designer.
- Familiarity working in a complex landscape – ideally financial services.
- A collaborative attitude ready to be a part of a busy multi-disciplinary team.
- Flexibility in writing on-brand content in multiple tones of voice.
- Confidence in writing concise, clear and consistent copy for different channels.
- The ability to influence and manage multiple partners across product, risk, legal and branding teams.
- Experience using and collaborating in Design platforms, such as Figma.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready to make an impact? Apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Conversation Designer (12 Month FTC) in Edinburgh employer: Lloyds Bank
At Lloyds Banking Group, we pride ourselves on being an excellent employer, offering a dynamic and inclusive work culture that fosters collaboration and innovation. With a strong commitment to employee growth, we provide extensive benefits including a generous pension scheme, flexible working options, and a supportive environment for all colleagues. Located in Edinburgh, our hybrid working model allows for a balanced approach to work and life, making it an ideal place for talented individuals to thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Conversation Designer (12 Month FTC) in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Lloyds Banking Group. A friendly chat can open doors and give you insider info on what they're really looking for in a Conversation Designer.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work as a UX writer or conversation designer. Make sure it’s easy to navigate and showcases your ability to create engaging, customer-focused content.
✨Tip Number 3
Prepare for the interview by practising common questions related to conversation design. Think about how you can demonstrate your empathy for users and your strategic thinking when it comes to evolving conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making an impact!
We think you need these skills to ace Conversation Designer (12 Month FTC) in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Conversation Designer role. Highlight your experience in UX writing and content design, and show how your skills align with our mission to create engaging digital experiences.
Showcase Your Empathy:In your application, demonstrate your understanding of user needs and challenges. Share examples of how you've used empathy in your previous roles to create content that resonates with users and enhances their experience.
Be Clear and Concise:Remember, clarity is key! Use straightforward language in your application to reflect the concise and clear copy we value. This will not only showcase your writing skills but also give us a taste of your style.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lloyds Bank
✨Know Your Audience
Before the interview, take some time to research the company and its digital experiences. Understand their tone, style, and the type of conversations they have with customers. This will help you tailor your responses and demonstrate that you can align with their brand voice.
✨Showcase Your Empathy
As a Conversation Designer, empathy is key. Be prepared to discuss how you've developed genuine understanding for users in your past roles. Share specific examples of how you've used insights to create engaging content that meets customer needs.
✨Be Ready to Collaborate
Highlight your collaborative attitude by discussing past experiences where you worked closely with product teams or other stakeholders. Emphasise your ability to give and receive feedback, as this is crucial in an agile environment.
✨Demonstrate Strategic Thinking
Think about how conversations can evolve and link into other experiences. Prepare to share ideas on how you would approach conversation design strategically. This shows that you're not just focused on the immediate task but also on the bigger picture.
