At a Glance
- Tasks: Create seamless digital experiences and advocate for Service Design across the Group.
- Company: Join Lloyds Banking Group, a leader in diversity and innovation.
- Benefits: Generous pension, performance bonuses, 30 days holiday, and flexible working options.
- Other info: Be part of a diverse team committed to continuous improvement and innovation.
- Why this job: Make a real impact on customer experiences while growing your skills in a dynamic environment.
- Qualifications: 5 years of service design experience and strong communication skills.
The predicted salary is between 61344 - 68160 £ per year.
Salary Range: £61,344 - £68,160
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Hybrid Working, Job Share
Location(s): Chester or Manchester
Hours: Full Time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
About the Role: We’re looking for someone to help create seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group. You’ll love your craft and enjoy sharing your knowledge with others. Whether that’s advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. You’ll create engaging, readable, accessible content that gives our customers great digital experiences.
What you’ll be doing:
- Work creatively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
- Shape pivotal initiatives ensuring we’re led by colleague, customer and market insight when creating or enhancing our propositions and services.
- Attend workshops and discussions with participants, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
- Communicate with colleagues and partners to manage expectations and incorporate multiple perspectives when defining solutions.
- Support the research and document current and future state services.
- Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
- Collaborate closely with other designers, customer journey managers, product owners, and engineers.
- Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.
Why join us? We’re transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.
What we’re looking for:
- A minimum of 5 years experience as a service designer.
- Highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement.
- Strong relationship building skills and an innovative approach to problem solving; credible when dealing with senior audiences, with the confidence to provide a healthy challenge where appropriate.
- Calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.
- Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non-technical audiences and will have experience in research and design thinking methods.
- Brings a strong systems thinking attitude, able to understand how products, processes, people and platforms connect, and design services that work cohesively across the wider ecosystem.
- Designs with a full end-to-end customer lifecycle perspective, considering not just individual interactions, but how experiences connect from onboarding through to ongoing engagement and value over time.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready to make an impact? Apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Service Designer (12 Month FTC) in Chester employer: Lloyds Bank
At Lloyds Banking Group, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong commitment to employee growth, our hybrid working model allows for flexibility while ensuring you can thrive in your role as a Service Designer. Enjoy a comprehensive benefits package, including generous pension contributions, performance-related bonuses, and a focus on diversity and inclusion, all within the vibrant cities of Chester or Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer (12 Month FTC) in Chester
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Lloyds Bank for a Service Designer (12 Month FTC), make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Lloyds Bank before they go live!
We think you need these skills to ace Service Designer (12 Month FTC) in Chester
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Service Designer (12 Month FTC) at Lloyds Bank, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Lloyds Bank does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Lloyds Bank. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Lloyds Bank.
How to prepare for a job interview at Lloyds Bank
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Lloyds Bank, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Lloyds Bank might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Lloyds Bank!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Lloyds Bank is looking for.
