At a Glance
- Tasks: Drive customer experience and performance for a key segment in a dynamic team.
- Company: Join Lloyds Banking Group, a leader in financial services focused on positive impact.
- Benefits: Enjoy a competitive salary, generous pension, flexible working, and 30 days holiday.
- Other info: Inclusive culture with opportunities for growth and development.
- Why this job: Shape the future of finance while making a real difference for customers.
- Qualifications: Experience in customer insight, commercial understanding, and relationship management.
The predicted salary is between 61344 - 68160 £ per year.
We’re looking for two highly motivated Segment Managers to help drive the delivery, performance and customer experience of a priority customer segment. You’ll turn customer and commercial insight into clear actions, lead delivery across product, proposition, marketing, journeys and servicing teams, and track the impact of activity on customer and business outcomes.
SALARY: £61,344 - £68,160 pa
LOCATION(S): Bristol, Birmingham, Edinburgh, Leeds and Manchester
HOURS: 35 hours per week
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.
ABOUT THIS OPPORTUNITY
Help shape the future experience of one of our most important customer segments. We’re looking for two Segment Managers to join our Consumer Segment Function and help deliver better outcomes for Later Life customers. This customer group plays a significant role in the Group’s growth, retention and engagement ambitions, and you'll have the opportunity to influence propositions, customer journeys and strategic priorities that make a real difference.
Working across the Group, you’ll combine customer insight, commercial understanding and proposition development expertise to identify opportunities, shape recommendations and drive delivery. You’ll work with colleagues across product, digital, marketing, servicing, finance and risk teams to ensure activity remains focused on what matters most to customers and delivers measurable business outcomes.
As a Segment Manager, you'll:
- Drive performance across key measures including retention, engagement, balances, income and customer outcomes.
- Use customer, commercial, behavioural and market insight to identify opportunities and support evidence-based decision making.
- Support the development and delivery of strategic roadmaps, ensuring priorities translate into clear actions and measurable outcomes.
- Shape customer propositions, journeys and engagement activity that improve both customer and commercial performance.
- Coordinate delivery across multiple teams and disciplines, maintaining momentum and removing barriers to execution.
- Champion inclusive and responsible customer outcomes, ensuring accessibility, vulnerability and digital inclusion considerations are embedded throughout delivery activity.
WHY LBG?
Like the modern Britain we serve, we’re evolving. Investing in our people, data and technology to transform how we meet the changing needs of millions of customers. You'll join a business focused on shaping finance as a force for good, where colleagues are empowered to challenge thinking, bring new ideas and help create better outcomes for customers. Whether developing new propositions, improving customer experiences or influencing strategic decisions, you'll have the opportunity to make a meaningful impact while continuing to grow your career.
WHAT YOU'LL NEED
- Business & Commercial Insight: You'll use customer, market and commercial insight to understand performance drivers, identify opportunities and support decisions that improve customer and business outcomes.
- Critical Thinking: You'll analyse complex information, assess options and translate insight into practical recommendations, creating clarity for stakeholders and supporting informed decision making.
- Customer Centricity: You'll demonstrate a strong understanding of customer needs and use those insights to shape propositions, journeys and engagement activity that improve customer experiences and outcomes.
- Data Literacy: You'll be comfortable interpreting customer and commercial data, identifying trends and generating insights that support proposition development and performance improvement.
- Managing Key Relationships: You'll build effective relationships across multiple teams, coordinating activity and influencing stakeholders to deliver agreed outcomes in a complex organisational environment.
- Risk Management: You'll confidently operate within governance, risk and control frameworks, helping ensure strong customer, conduct and commercial outcomes.
And any experience of this would be really useful:
- Financial services or regulated industry experience.
- Proposition development, customer journey design or customer experience improvement.
- Experience delivering performance improvement initiatives across large organisations.
- Knowledge of customer segmentation, retention or engagement strategies.
- Experience balancing commercial objectives with customer and conduct outcomes.
ABOUT WORKING FOR US
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel they belong and can perform at their best, regardless of background, identity, culture or working style. We welcome applications from all suitably qualified candidates and are committed to creating an inclusive recruitment process. If you require reasonable adjustments at any stage of the recruitment process, please let us know and we'll work with you to provide the support you need.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose? Apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Segment & Propositions Manager in Bristol employer: Lloyds Bank
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Fort William. With a strong focus on employee growth through our Skill Progression Framework, we provide ample opportunities for career advancement while ensuring a healthy work-life balance with flexible working options. Our comprehensive benefits package, including generous pension contributions and wellbeing initiatives, reflects our commitment to the well-being of our colleagues, making us a great place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Segment & Propositions Manager in Bristol
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Lloyds Bank. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Segment & Propositions Manager in Bristol
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Lloyds Bank.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Lloyds Bank's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Lloyds Bank
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Lloyds Bank.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Lloyds Bank will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Lloyds Bank employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
