People & Places Control Manager in Bristol

End Date: Thursday 04 June 2026

Salary Range: £67,023 - £74,470

We support flexible working – click here for more information on flexible working options.

Flexible Working Options: Hybrid Working, Job Share

Here in the People & Places (P&P) Control Office, there is an exciting opportunity to be part of a team passionate about the P&P Control optimisation and automation journey. This is a prominent role within a team of subject matter experts providing insightful analysis and evaluation of the P&P control environment and safeguarding the business. The role provides a real opportunity to identify inefficiencies and drive automation for an optimised control environment.

We are looking for an individual who innovates to go faster and takes ownership of challenging existing processes, being an early adopter of change and views technology advancements as opportunities to achieve better. Someone who encourages others by establishing rapport and gaining dedication through strong personal identity and embraces diverse thinking and views. A person who demonstrates a growth learning attitude and is open to new experiences to intentionally grow their individual and team skills.

Accountabilities:

• Partner with the Senior Manager to deliver the People & Places control automation journey, identifying existing automation opportunities, control gaps and applying control-by-design principles to embed automation at source.
• Work collaboratively with platform and technology teams to design, build, cost and deliver automated and AI-enabled controls, ensuring solutions align to P&P automation standards and Group risk expectations.
• Own and cascade the P&P control automation review methodology and schedule, supporting customers through structured deep-dives to identify, prioritise and implement automation opportunities across end-to-end processes.
• Establish and engage a network of business partners to champion control automation, coordinate deep-dive activity, and drive momentum across P&P priority areas.
• Work closely with Risk and Control Owners to deliver automation outcomes aligned to customer, business and strategic priorities, supporting measurable improvements in control effectiveness, efficiency and risk reduction.
• Analyse and assess the efficiency of the control environment using multiple data sources (e.g. ROP, MI, incidents, KRIs/KCIs, audit findings), identifying control weaknesses, automation candidates and business impacts.
• Support the development and execution of the P&P control strategy, supervising and testing the design and operating effectiveness of controls across end-to-end processes, with a clear bias towards preventative and automated controls.
• Lead targeted control testing and transactional activity, supervising a small team delivering control management tasks and using outcomes to inform automation and design improvements.
• Contribute to the ongoing development of control tooling and platforms, including the use of digital, data-driven and AI-enabled solutions to optimise control operation, assurance and insight.
• Ensure timely and accurate reporting on control performance and effectiveness, maintaining strong data quality, completeness and integrity of monitoring, testing, KCIs and dashboards for escalation to P&P Risk Committee.
• Support the management of operational risk events and RCSA actions, identifying control weaknesses, recommending improvements and tracking remediation through to closure, with increasing use of automation and predictive insight.
• Embed AI awareness and readiness into control activities, supporting the identification of AI-applicable controls, ensuring responsible adoption, and helping future-proof the P&P control environment in line with the P&P 2030 roadmap.

What We Need From You:

• Control Automation & Optimisation – Experience with end-to-end mapping of processes and finding opportunities to automate and optimise control landscapes, agreement and delivery of embedding control by design.
• Great Influencing – Being able to support the Senior Manager and act as a control management business partner, using effective communication to foster partnerships and work collaboratively with others to deliver shared objectives.
• Data & Analytics – Ability to interpret different sources of data and complex information to effectively problem solve and able to develop appropriate analytical processes for control performance reporting to make relevant conclusions and recommendations across the control environment.
• Control Practitioner - Experience in control by design, implementing and monitoring control strategies and a strong ability to execute testing of control design and operating effectiveness of the control environment.
• Clear Reporting – Expertise in crafting effective reporting on the performance and progression of automation, compliance and optimisation across the P&P control environment.

About working for us:

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our colleagues to feel that they belong and can be their best, regardless of background, identity or culture. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Do you want to do outstanding work, that’s exciting and makes a difference to millions of people? Join our journey! We're driven by a clear purpose; helping Britain prosper. Our colleagues are passionate about making a difference to customers, businesses and communities.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where everyone is able to make a real difference!

If you're excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.