At a Glance
- Tasks: Coordinate and enhance leadership and coaching programmes for a seamless experience.
- Company: Join Lloyds Banking Group, a leader in finance and inclusion.
- Benefits: Generous pension, performance bonuses, flexible working, and 24 days holiday.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a transformative journey in shaping finance for good.
- Qualifications: 2+ years in coaching or leadership programmes with strong organisational skills.
The predicted salary is between 30201 - 31790 £ per year.
We support flexible working – click here for more information on flexible working options.
This is a 12 to 15 Month Fixed Term Contract / Secondment role based in Bristol or Leeds.
JOB DESCRIPTION SUMMARY:
This role is responsible for delivering an exceptional end-to-end experience across Lloyds Banking Group's Leadership and Coaching propositions. The role will coordinate and continuously improve leadership and coaching programmes, systems, processes and communications to ensure seamless delivery, high colleague satisfaction and strong business impact.
Working closely with leadership proposition owners, coaches, suppliers and stakeholders across the Group, the role will use insight, technology and AI-enabled solutions to optimise ways of working, enhance learner experiences and support the continuous evolution of our leadership and coaching offerings.
In this role you’ll:
- Coordinate the end-to-end delivery of leadership and coaching services and programmes, ensuring a smooth and high-quality customer experience.
- Manage customer enquiries, providing timely responses, guidance, triage and referrals in line with agreed service levels.
- Oversee coach matching, scheduling, programme administration, attendance, capacity and demand through effective systems and reporting.
- Support the recruitment, onboarding, engagement and development of internal and associate coaches.
- Act as a key contact for leadership and coaching suppliers and technology providers, ensuring services align with LBG standards, governance and quality requirements.
- Support programme communications, change activity, continuous improvement and supplier management processes, including sourcing requests and work orders.
Why join us? We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.
What we’re looking for?
- Minimum 2 years’ experience overseeing end-to-end processes for coaching, leadership, learning or talent programmes.
- Strong stakeholder management and customer service skills, with the ability to build effective working relationships.
- Excellent organisational skills, with strong attention to detail and the ability to manage multiple priorities at pace.
- Experience working with complex systems and processes in a fast-paced environment.
- Ability to use data, insight and feedback to improve service delivery and outcomes.
- Strong written and verbal communication skills, with the ability to see the bigger picture and contribute to wider business priorities.
And any experience of the following would be great:
- Experience of using AI to optimise process design, efficiency and customer experience.
We know that great talent comes from many backgrounds. We recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies.
Ready for a career where you’ll learn and thrive? Apply today and find out more.
Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Leadership and Coaching Co-ordinator – 12 to 15 Month Fixed Term Contract / Secondment in Bristol employer: Lloyds Bank
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Fort William. With a strong focus on employee growth through our Skill Progression Framework, we provide ample opportunities for career advancement while ensuring a healthy work-life balance with flexible working options. Our comprehensive benefits package, including generous pension contributions and wellbeing initiatives, reflects our commitment to the well-being of our colleagues, making us a great place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Leadership and Coaching Co-ordinator – 12 to 15 Month Fixed Term Contract / Secondment in Bristol
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Lloyds Bank!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Lloyds Bank.
We think you need these skills to ace Leadership and Coaching Co-ordinator – 12 to 15 Month Fixed Term Contract / Secondment in Bristol
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Lloyds Bank. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Lloyds Bank and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Lloyds Bank. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Lloyds Bank's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Lloyds Bank
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Lloyds Bank.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Lloyds Bank will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Lloyds Bank and how you would contribute to adapting HR strategies.
