Homes Commercial Change Manager - FTC in Bristol

End Date: Tuesday 16 June 2026

Salary Range: £61,344 - £68,160

We support flexible working – click here for more information on flexible working options.

Flexible Working Options: Hybrid Working

Job Description Summary:

This opportunity is for a 12 month fixed term contract.

What you’ll be doing:

• The Analytics, Insights & Reporting team supports the Homes business by driving strategic decision-making through data excellence and actionable insights.
• We ensure customer-centric, fair, and sustainable returns through market-leading analytical capabilities.
• You will be responsible for planning, delivering, and embedding people‑centred change across the Homes Commercial function, ensuring that commercial initiatives are adopted effectively and translate into improved customer, broker, and business outcomes.
• Assess impacts of commercial changes on people, processes, customers, and operations.
• Identify risks to readiness, adoption, and customer outcomes early.
• Build strong relationships across Commercial, Product, Operations, Risk, and Compliance.
• Support leaders to actively sponsor and lead change.
• Deliver clear, timely, audience-specific change communications.
• Tailor messaging for commercial, operational, and intermediary-facing teams.
• Monitor adoption through feedback, confidence, and process adherence.
• Ensure smooth transition into BAU and embed sustainable ways of working.

Why join us?

We’re investing billions in our people, places and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.

What we’re looking for:

• 2+ years experience supporting or managing change within a commercial, operational, or customer facing environment.
• 2+ years experience in leading large-scale transformation projects, proficiency in data analysis, and a strong background in change management.
• Strong stakeholder engagement and communication skills.
• Ability to work across multiple teams and priorities.
• Confidence working in fast‑paced, change‑heavy environments.
• Strong organisational and planning skills.

And any experience of these would be great:

• Experience within mortgages, banking, or financial services.
• Understanding of regulated environments and customer impact considerations.
• Exposure to structured change approaches (e.g. Prosci, ADKAR), applied pragmatically.
• Experience supporting changes to propositions, pricing, or customer journeys.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you’ll learn and thrive? Apply today and find out more.

We’re expecting strong interest in this role, so applications may close early—apply quickly to avoid missing out!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.