At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in diversity and inclusion.
- Benefits: Competitive salary, flexible hours, generous pension, and wellbeing initiatives.
- Other info: Opportunities for growth across various roles within the Group.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and a genuine passion for helping others.
The predicted salary is between 26100 - 26100 £ per year.
We support flexible working – click here for more information on flexible working options.
A part-time branch-based opportunity working 17.5 hours per week.
LOCATION(S): Bridgend and Port Talbot
Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 17.5 hours a week, including Saturdays
WORKING PATTERN: Part-time
The planned shift pattern for this role is:
- Week 1 (18hrs)
- Monday 09:00 - 15:30 (6 hrs)
- Thursday 09.00 - 15:00 (6 hrs)
- Friday 09:00 - 15:00 (6hrs)
- Week 2 (17hrs)
- Monday 09:00 - 16:00 (6.5 hrs)
- Friday 09.00 - 15:30 (6 hrs)
- Saturday 08:45 - 13:15 (4.5hrs)
To support changing customer demand, there may be times where these hours need to be adjusted. We’ll always discuss this with you and aim to agree any changes in advance. Flexibility to support this is beneficial.
SALARY: £13,100, increasing to £13,475 after 6 months
What you’ll be doing:
You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services.
We don’t expect you to know everything about banking — we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic.
As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
What we’re looking for:
- A minimum of 12 months customer service experience.
- A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Grow Your Career with Our Skill Progression Framework:
At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.
Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- We’ll also provide you with a full uniform, so you’ll always feel prepared and won’t need to think about what to wear for work each day.
We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Like what you hear? Join us! Apply today and find out more.
Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Lloyds Banking Group Customer Support - Bridgend employer: Lloyds Bank
Lloyds Banking Group is an exceptional employer, offering a supportive and inclusive work environment in Bridgend. With a strong focus on employee growth through our Skill Progression Framework, we provide ample opportunities for career advancement while ensuring a healthy work-life balance with flexible working options. Our comprehensive benefits package, including generous pension contributions and wellbeing initiatives, reflects our commitment to the welfare of our employees, making us a great place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Bridgend
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values, mission, and the role you’re applying for. This will help you tailor your conversations during interviews and show that you’re genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping people, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories in your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any local events related to Lloyds. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Lloyds Banking Group.
We think you need these skills to ace Lloyds Banking Group Customer Support - Bridgend
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and your genuine interest in the role.
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. Use examples that demonstrate your ability to empathise and connect with people, as this is key for us at Lloyds Banking Group.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping it well-structured and to the point. Avoid jargon and focus on what makes you a great fit for the Customer Support role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at Lloyds Bank
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of the Customer Support role at Lloyds Banking Group. Familiarise yourself with the types of customer interactions you'll be handling, such as supporting vulnerable customers or guiding them through digital banking. This will help you demonstrate your understanding and enthusiasm for the position.
✨Showcase Your People Skills
Since this role is all about helping people, be ready to share examples from your past customer service experience where you've gone above and beyond for a customer. Highlight moments where you showed empathy, built relationships, or resolved complex issues. This will show that you’re not just a 'people person' but someone who genuinely cares about customer satisfaction.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle situations like a customer dealing with bereavement or someone struggling with online banking. Practising your responses will help you feel more confident and articulate during the interview, showing that you can remain calm under pressure.
✨Emphasise Your Adaptability
Flexibility is key in this role, so be prepared to discuss how you've adapted to changing circumstances in previous jobs. Whether it’s adjusting to new processes or working with different teams, showcasing your adaptability will reassure the interviewers that you can thrive in a dynamic environment like Lloyds Banking Group.
