At a Glance
- Tasks: Lead teams in cash management and client servicing, driving innovation and operational performance.
- Company: Join Lloyds Banking Group, a leader in diversity and inclusion.
- Benefits: Enjoy a competitive salary, generous pension, 30 days holiday, and flexible working options.
- Other info: Embrace a dynamic environment with opportunities for growth and development.
- Why this job: Shape the future of banking while making a real impact on clients and communities.
- Qualifications: 5+ years in banking with strong leadership and transformation experience.
The predicted salary is between 63000 - 77000 £ per year.
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Hybrid Working, Job Share
About This Opportunity
This is an exciting opportunity to shape the future of cash management, payments onboarding and client servicing within Corporate & Institutional Banking (CIB). Joining our Client Operations team within the CIB Chief Operating Office, you'll lead our Lloyds Bank Gem Onboarding and Servicing teams, supporting complex corporate and institutional clients as they adopt and utilise our cash management and payment solutions. You'll also lead our Payment Referrals and Excess Management team, working closely with Credit and Risk colleagues to ensure activities are delivered safely and effectively.
This is a highly visible leadership role with responsibility for driving operational performance, developing future leaders and delivering exceptional outcomes for clients and the business. You'll play a key role in shaping the future operating model through data, automation and AI-enabled solutions, helping improve client experience, colleague productivity and operational resilience.
What You'll Be Doing
- Leading large, multi-disciplinary teams across onboarding, servicing and payment management activities.
- Setting and delivering strategic priorities that improve client experience, operational performance and business outcomes.
- Driving transformation, automation and AI-enabled initiatives that improve efficiency, scalability and service quality.
- Developing high-performing leadership teams through coaching, succession planning and talent development.
- Using data and insights to drive informed decision making and continuous improvement.
- Strengthening risk and control environments across onboarding, servicing and payments activities.
- Building strong partnerships across Coverage, Product, Sales, Risk, Operations and Technology teams.
- Supporting key client relationships and representing Client Operations with senior business stakeholders where appropriate.
What We're Looking For
- Strong knowledge of cash management, payments and transaction banking products and services, supported by experience typically gained over 5+ years within these areas or a related corporate banking environment.
- Significant experience leading large, multi-skilled teams within banking or financial services.
- A track record of delivering strong client, colleague and business outcomes through effective leadership, performance management, talent development and influencing across complex organisations.
- Experience leading operational transformation, business change or continuous improvement programmes at scale.
- Strong risk and control awareness within a regulated environment.
- Ability to use data, analytics, automation and emerging technologies to improve performance, client outcomes and operational efficiency.
And Any Experience Of These Would Be Great
- Knowledge of Lloyds Bank Gem products and services.
- Understanding of connectivity solutions, including SWIFT, APIs, BACSTEL-IP or host-to-host channels.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This Is A Place For You
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes, including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days' holiday, plus bank holidays
- A range of wellbeing initiatives and generous parental leave policies
Ready to make an impact? Apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Client Services Director – Gem (12-Month Fixed Term Contract) in Birmingham employer: Lloyds Bank
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Fort William. With a strong focus on employee growth through our Skill Progression Framework, we provide ample opportunities for career advancement while ensuring a healthy work-life balance with flexible working options. Our comprehensive benefits package, including generous pension contributions and wellbeing initiatives, reflects our commitment to the well-being of our colleagues, making us a great place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Director – Gem (12-Month Fixed Term Contract) in Birmingham
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
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Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Lloyds Bank.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Lloyds Bank might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Client Services Director – Gem (12-Month Fixed Term Contract) in Birmingham
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Lloyds Bank will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Lloyds Bank. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Lloyds Bank confidence in your short-term commitment to the role.
How to prepare for a job interview at Lloyds Bank
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Lloyds Bank.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Lloyds Bank that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
