Workplace Relationship Consultant

This is a full time role based in Edinburgh.

About this Opportunity

Within the role as a Workplace Relationship Consultant, you’ll:

• Play a key part in building trusted relationships with our customers and colleagues.
• Provide clear, reliable support, help keep our services running smoothly.
• Use established processes to deliver great experiences every time.
• Focus on doing what’s right through thoughtful communication.
• Help us maintain strong workplace partnerships while continually developing your own capability.

What you’ll need

• Good understanding of Workplace Pensions products and Market insight.
• Strong communication skills and confidence engaging with customers and colleagues.
• Excellent organisational skills, with the ability to manage workloads, maintain accurate records, and ensure robust reporting processes.
• Accuracy and attention to detail when following processes and maintaining records.
• The ability to work collaboratively as part of a wider team.
• A proactive approach to problem‑solving and supporting others.
• A desire to learn, develop and grow your capability.

And any experience of these would be really useful

• Experience in customer support, administration or service delivery, ideally within financial services or workplace pensions.

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours.

Join us and grow with purpose.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

With 320 years under our belt, we’re used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you’ll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.