Workplace Facilities Manager

Salary Range: £70,929 - £78,810

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Job Description Summary:

LOCATION: London

HOURS: Full Time

WORKING PATTERN: This role involves spending up to four days a week, or 80% of your time at one of our office or branch locations.

About this Opportunity:

Do you want to be part of a team that is responsible for transforming our workplaces through the delivery of Workplace experience and Facilities Management? This role is responsible for all elements of the Workplace experience within their region.

Key Accountabilities include:

• Facilities management and operational safety oversight assuring appropriate and effective building services are in place across London.
• Support the Workplace Experience team and any third parties to ensure that high levels of customer service and technical workplace standards are being maintained and continually improved within the region.
• Oversee the management of workplace service delivery, ensuring regular reviews of supplier relationships/arrangements are undertaken to identify and take advantage of opportunities for improvement.
• Ensure compliance with health, safety, environmental and security legislation, and company requirements, ensuring effective management, implementation, monitoring, and provision of reporting on same within the region.
• Implementation of plans based on data, analysis and colleague feedback that lead to improvements in service levels, compliance, productivity and/or mitigate cost or risk to the business.
• Ensure that the Workplace Experience team provide technical support and assistance to colleagues assuring the integrity of the building infrastructure.
• Manage building incidents including but not limited to property, safety and security.
• Live, breathe and promote the Lloyds values within the Workplace Experience team and the wider business to support our culture, cultivating positive and productive relationships with internal customers, local management, service providers and leaders.
• Responsible for managing the budget for the building within the agreed cost envelope.

What we need from you!

• Significant experience in facilities management roles.
• Industry experience in delivering workplace/facilities management services across a large and varied estate.
• Proven knowledge of Health, Safety, Environmental and Quality processes, and legislation in a large multi-location organisation.
• A creative problem solver, bringing innovative ideas and solutions to the table, with a sharp eye for detail and sense of office pride.
• A strong communicator with project management skills and the ability to juggle multiple agendas and unexpected obstacles and prioritise what needs attention first.
• Hold a degree in a relevant field or relevant demonstrable practical experience in crafting and executing workplace and operational safety initiatives.
• Extensive knowledge and experience of applying industry procedures and practices as applicable to the role.
• Ability to work independently within agreed tolerances managing internal and external dependencies, responding, and adapting the workplace experience and operational safety requirements in accordance with agreed frameworks.
• Proven people manager skills with teams of varied level and experience.

And any experience of these would be really useful:

• Eye for business & external insight, navigates comfortably through complex policy, process, and people related organisational dynamics.
• Consultancy & relationship building - Builds partnerships and works collaboratively with others to meet shared objectives.
• Change management - Adopts a customer-centric, human-focused way of working to deliver and embed cultural change for the long-term.

About working for us:

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.