At a Glance
- Tasks: Provide face-to-face support to customers and help them with banking tasks.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Other info: Great opportunities for career progression and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and a genuine desire to help others.
The predicted salary is between 15720 - 15720 £ per year.
End Date: Friday 19 June 2026
Salary: £15,720 per annum (increasing to £16,120 after 6 months)
We support flexible working – click here for more information on flexible working options
A part‑time branch‑based opportunity working 21 hours per week.
Location: Workington – across Lloyds and Halifax branches within a reasonable distance
Hours: 21 hours a week, including Saturdays
Working Pattern: Part‑time
What you’ll be doing:
- You’ll start your journey in one of our branches, providing face‑to‑face support to customers.
- You’ll handle everyday banking tasks and help customers through important moments – offering reassurance, guidance and practical support.
- You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
- You’ll recognise opportunities to connect customers with the right products and services.
- As you grow, you may progress into roles across the Group, including supporting customers by phone, online, or through digital channels.
What we’re looking for:
- A minimum of 12 months customer service experience.
- Honest, genuine, and caring about helping people with their finances.
- Ability to quickly build relationships to deliver a fantastic customer experience.
- Empathy, integrity, and commitment to deliver on promises.
- Teamwork: collaborating closely with colleagues to meet customer needs.
Benefits:
- Generous pension contribution up to 15%
- Annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping and other lifestyle benefits
- 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
- Wellbeing initiatives and generous parental leave policies
- Annual salary review on 1 April
- Full uniform provided
Lloyds Banking Group Customer Support - Workington employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a supportive and flexible work environment in Workington that prioritises employee wellbeing and growth. With generous benefits including a robust pension scheme, private medical cover, and opportunities for career progression within the group, employees are empowered to thrive both personally and professionally while making a meaningful impact on customers' financial journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Workington
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lloyds Bank plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lloyds Bank plc and let us see your personality shine through!
We think you need these skills to ace Lloyds Banking Group Customer Support - Workington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lloyds Bank plc.
Get Familiar with Our Brand:Before applying, take some time to learn about Lloyds Bank plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lloyds Bank plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lloyds Bank plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lloyds Bank plc will surely appreciate.
