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For Companies At a Glance
- Tasks: Coordinate daily rental operations and ensure smooth vehicle management.
- Company: Join an award-winning car leasing company focused on sustainability.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Why this job: Be part of a team transforming finance and promoting eco-friendly mobility.
- Qualifications: Experience in vehicle administration and strong customer service skills.
- Other info: Inclusive workplace with excellent career growth and diverse initiatives.
The predicted salary is between 30609 - 32220 £ per year.
Based in Watford
The Daily Rental Co-ordinator will coordinate the running and operation of the product and service ensuring that it is run smoothly and efficiently. This crucial role encompasses a variety of key rental vehicle administration tasks to ensure the continuation of the vehicle fleet process, thus providing a high level of driver and customer satisfaction.
We’re an award-winning car leasing company who have been providing company car and tax-efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars.
What you’ll need:
- Experience of working with suppliers to assist with vehicle related issues when required.
- Ensuring all rental vehicles are accurately managed to contractual requirements including insurance provision.
- Build and manage relationships with internal/external customers and suppliers. Leverage these relationships to ensure an optimised level of service delivery and cost reduction.
- Ability to investigate issues and resolve supplier rental, repair, fines and invoicing queries.
- Support in Vehicle Operations driver related calls.
- Be the primary operational point of contact for Rental provision to our customers for communications and resolving queries.
- Initial point of contact for service issues and supplier delivery failure.
- Dealing with escalated matters including operational items such as accidents, damage, service, maintenance and repairs (SMR) and fines.
And any experience of these would be really useful:
- Experience of interactions with Daily Rental drivers, placing rental bookings and managing the rental length including off hire of bookings as required.
- An understanding and be able to contact drivers to offer advice, confirm agreements and where necessary discuss queries and issues with vehicle returns.
- Responsible for contributing to the delivery & achievement of all KPI’s for operational requirements.
- Experience of running an efficient operational running of Rental and the provision of RV’s (replacement vehicles) to the Maintenance team, including the review and progress update of driver cases.
- Have an understanding and be responsible for the daily delivery of Finance processes for Rental including Sales Invoices & Supplier Invoices, collection and audit of payments where required.
- Supplier management of service providers to confirm consistent levels of customer service are received by Tusker.
About working for us:
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
Tusker Vehicle Operations Executive (Rental) - Watford employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tusker Vehicle Operations Executive (Rental) - Watford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more natural you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Tusker Vehicle Operations Executive (Rental) - Watford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Daily Rental Co-ordinator role. Highlight your experience with vehicle operations and customer service, as these are key to what we’re looking for at Tusker.
Show Your Passion: We love candidates who are genuinely excited about our mission to provide sustainable mobility solutions. Share why you care about the environment and how you can contribute to our goals in your application.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make your skills and experiences stand out. We appreciate clarity and directness!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to the right people and shows you’re serious about joining our team.
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Stuff
Before the interview, make sure you understand the role of a Daily Rental Co-ordinator inside out. Familiarise yourself with vehicle rental processes, customer service expectations, and how to manage supplier relationships. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've resolved issues related to vehicle rentals or customer service. Think about times when you dealt with supplier problems or managed operational challenges. Highlighting your ability to investigate and resolve queries will demonstrate your suitability for the role.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences at the company and share your thoughts on how you can contribute to their goals. This not only shows your enthusiasm but also helps you stand out as a personable candidate.
✨Emphasise Your Flexibility
Since the role involves hybrid working and flexibility, be ready to discuss how you adapt to different working environments. Share examples of how you've successfully managed your time and responsibilities in both office and remote settings. This will reassure them that you're a good fit for their work style.
