Tusker Used Leasing Operations Controller 12 Month FTC - Watford

Responsible for the operational delivery of all used leased vehicles, authorising work, preparing vehicles to meet high standards, managing cost, and allocating vehicles to relevant avenues. Flexible working is supported.

Responsibilities

• Authorise required bodywork repairs and SMR to the agreed used car standard, collaborating with vehicle operations to ensure SMR and repair methods are followed.
• Identify vehicles that are not to standard and move them to the normal remarketing channel for processing.
• Maintain the Used Car Stock page.
• Liaise with suppliers and customers to ensure successful vehicle delivery, collaborating with the Order & Delivery team.
• Manage priorities with strong organisational and time‑management skills.

Qualifications

• Extensive knowledge of the repair and maintenance of motor vehicles (cars & LCVs) both combustion engine and electric vehicles.
• Experience working in a manufacturer’s franchised dealership in both workshop and service desk departments.
• Experience in a cost‑approval and audit function, either in a lease company or a similar organisation.
• Excellent verbal and written communication skills with the ability to manage stakeholder relationships.
• Experience in a used vehicle environment is highly desirable.
• Strong organisational and time‑management skills with high accuracy and attention to detail.
• System experience with Salesforce and Microsoft Office.

Benefits

• Generous pension contribution up to 15%
• Annual performance‑related bonus
• Share schemes including free shares
• Converted benefits such as discounted shopping
• 24 days holiday with bank holidays added
• Well‑being initiatives and generous parental leave policies