Job Title
Insurance Operations Case Handler (12‑month Fixed‑Term Contract)
Salary
£31,379 – £33,030 per annum
Location
Watford, United Kingdom
Work Hours & Pattern
Full‑time, hybrid. At least 3 days in office per week. During training 5 days a week.
About this Opportunity
Responsible for daily operational delivery of insurance claim related queries and critical issues, supporting Vehicle Operations to meet KPIs and processes.
Key Responsibilities
- Deliver daily operational support on insurance claim queries and critical issues.
- Support Vehicle Operations team to meet KPIs and deliver processes.
- Manage vehicle off‑road operations for accident‑related vehicles: reduce downtime, manage rental length, and coordinate off‑hire bookings.
- Provide weekly summary reporting of insurance cases to the Insurance Operations Manager.
- Maintain supplier relationships with internal and external customers to optimise service delivery and reduce costs.
- Respond to and resolve driver complaints at first point of contact to avoid critical issues.
- Communicate internally about problematic and ongoing vehicle cases to wider business when required.
- Support insurance, licence‑check, and maintenance activities as needed.
- Interact with Accident Management providers and Insurance department to monitor, review and manage ongoing and problematic cases.
- Ensure all rental vehicles issued against cases are accurately handled and reclaimed from manufacturers when possible.
- Investigate and resolve supplier issues.
Requirements & Experience
- Experience in vehicle off‑road management following an accident.
- Experience in supplier relationship management, cost optimisation, and service delivery.
- Experience in resolving driver complaints and handling vehicle case communications.
- Proficiency in Microsoft Word and Excel.
- Strong communication, attention to detail, organisational skills, and ability to work under time constraints.
- Self‑motivated, hardworking, and outgoing personality with a strong customer‑service orientation.
About Us
We’re an award‑winning car leasing company that has been providing company car and tax‑efficient car benefit schemes since 2009. Our goal is to help organisations offer employees cars that have a lower environmental impact, supporting planet‑positive mobility and a more sustainable future. We are committed to driving down emissions by converting to newer, eco‑friendly vehicles and offsetting the carbon emitted by salary‑sacrifice cars.
Benefits
- Generous pension contribution up to 15%
- Annual performance‑related bonus
- Share schemes, including free shares
- 22 days’ holiday plus bank holidays
- Discounted shopping and other lifestyle‑adapted benefits
- Well‑being initiatives and generous parental leave policies
Inclusivity & Diversity
We focus on inclusivity and celebrate diversity. We welcome applications from under‑represented groups and are disability‑confident, offering reasonable adjustments upon request.
Employment Conditions
Fixed‑term contract (12 months), full‑time, hybrid working model, with hybrid office presence as described.
Tusker Insurance Operations Case Handler 12 Month FTC - Watford employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Cardiff that fosters professional growth and collaboration. With a competitive salary package, generous benefits including a robust pension scheme and flexible working options, employees are empowered to thrive both personally and professionally. The company prioritises inclusivity and well-being, ensuring that all team members can achieve their full potential while making a meaningful impact in the SME banking sector.
