At a Glance
- Tasks: Handle vehicle order cancellations and build relationships with dealerships.
- Company: Dynamic company focused on inclusivity and employee wellbeing.
- Benefits: Generous pension, performance bonuses, share schemes, and flexible lifestyle benefits.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Join a supportive team and make a real impact in the automotive industry.
- Qualifications: Enthusiastic personality, strong communication skills, and experience with calls.
The predicted salary is between 31379 - 33030 £ per year.
Location: Watford, UK
Salary: £31,380 per annum (range £31,379‑£33,030)
Working Hours & Pattern: Full‑time, hybrid – attend office 60% of the time (at least 3 days a week). During training the first 5 days are in‑office.
Job Summary: Responsible for cancelling and retaining vehicle orders where possible, handling cancellation requests, reporting, improving processes, and building relationships with dealerships and manufacturers.
Responsibilities:
- Process cancellation and retention of vehicle orders.
- Handle cancellation requests and communicate with drivers via email/phone.
- Provide reporting and identify process improvement opportunities.
- Build and maintain relationships with dealerships and manufacturers.
- Coordinate with Customer Service, Purchasing and Finance teams to ensure correct cancellation procedures.
- Maintain process maps and update on new vehicle market knowledge.
- Assist supervisor with ad‑hoc projects.
Qualifications & Requirements:
- Warm, enthusiastic, and outgoing personality.
- Strong telephone manner with consultative approach.
- Experience with inbound and outbound calls, managing objections and reclaiming cancellations.
- Proactive planning, problem solving and prioritisation skills.
- Ability to work under pressure and manage reorders.
- Attention to detail with a flexible approach.
- Experience with lease platforms (e.g., Leaselink) and Microsoft applications.
- Knowledge of lease or contract hire products (SS4C) is an advantage.
Benefits:
- Generous pension contribution up to 15%.
- Annual performance‑related bonus.
- Share schemes, including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 22 days holiday, plus bank holidays.
- Wellbeing initiatives and generous parental leave policies.
Inclusive Workplace: We are an inclusive company that welcomes candidates from all backgrounds, including under‑represented groups. We are disability confident and offer reasonable adjustments to support applicants with disabilities.
Tusker EET Cancellations Executive – (12 month FTC) Watford employer: Lloyds Bank plc
At Tusker, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values employee growth and development. Located in Watford, our hybrid working model allows for flexibility while fostering collaboration in the office, complemented by generous benefits such as a substantial pension contribution, performance-related bonuses, and wellbeing initiatives. Join us to be part of a dynamic team where your contributions are recognised and rewarded, making a meaningful impact in the vehicle leasing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Tusker EET Cancellations Executive – (12 month FTC) Watford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Tusker and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your warm personality and strong telephone manner, which are key for the EET Cancellations Executive role.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've successfully handled cancellation requests or built relationships with clients. This will help you stand out and show that you have the skills they're looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Tusker EET Cancellations Executive – (12 month FTC) Watford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Tusker EET Cancellations Executive role. Highlight your experience with cancellation requests and relationship building, as these are key aspects of the job.
Show Off Your Personality:We’re looking for a warm and enthusiastic personality! Don’t be afraid to let your character shine through in your application. A friendly tone can go a long way in making a great first impression.
Be Detail-Oriented:Pay close attention to detail when filling out your application. Double-check for any typos or errors, as this reflects your ability to manage processes accurately, which is crucial for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Stuff
Before the interview, make sure you understand the role of a Cancellations Executive. Familiarise yourself with vehicle order processes and cancellation procedures. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role involves building relationships with dealerships and manufacturers, be prepared to discuss your experience in managing objections and reclaiming cancellations. Share specific examples of how you've successfully handled difficult conversations in the past.
✨Be Proactive and Problem-Solving
Demonstrate your proactive planning and problem-solving skills during the interview. Think of scenarios where you've identified process improvements or tackled challenges head-on. This will highlight your ability to work under pressure and manage reorders effectively.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows that you're not only interested in the job but also in how you can contribute to the team's success and improve processes.
