At a Glance
- Tasks: Manage communications, support the Employee Engagement Team, and enhance service delivery.
- Company: Join a diverse and inclusive workplace in Watford with a focus on employee engagement.
- Benefits: Generous pension, performance bonuses, flexible benefits, and 22 days holiday.
- Other info: Hybrid work model with excellent career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact on employee experiences.
- Qualifications: Customer service experience, strong organisational skills, and a proactive attitude.
The predicted salary is between 29868 - 31440 £ per year.
Job Summary
Job Title
Employee Engagement Admin Executive
Location
Watford
Salary Range
£29,868 - £31,440
Hours & Work Pattern
Full time, hybrid - at least three days a week at the Watford office. New starters are required in the office five days a week during training.
Responsibilities
- Proactively oversee email communications, allocate leads to Employee Engagement Team Executives (EET Execs), and provide timely responses to customer inquiries and login issues.
- Upload and maintain starter and leaver data, ensuring accuracy and confidentiality throughout the process.
- Respond directly to employees via phone and email, delivering excellent service and support (a small number of calls may be required during busier times).
- Support the Employee Engagement Supervisor in ad hoc projects and initiatives aimed at enhancing service delivery and process improvement.
- Build and maintain relationships with various partners, including customers, drivers, colleagues, suppliers, and partner organisations to facilitate smooth operations.
- Provide training support in processing urgent cancellation requests during the absence of cancellation executives and, when necessary, join the phone queue to take urgent overflow calls.
- Actively liaise with employers to support them post launch, creating a link between the EET Team and 1st contact teams and offering support and advice surrounding login and eligibility processes.
- Log IT tickets on behalf of the EET Team to support employees experiencing difficulty throughout the driver journey or with the login process.
Qualifications
- Basic understanding of salary sacrifice products preferred.
- Previous experience in customer service and telephone communication.
- Collaborative team player with proactive planning, problem solving, and prioritisation skills.
- Ability to thrive in high pressure situations while maintaining attention to detail.
- Strong organisational skills and a proactive approach.
- Warm, enthusiastic demeanour with self motivation.
- Keen interest in vehicle specifications (required to answer enquiries).
- Any experience of these would be useful.
- Diversity and Inclusion
We are committed to building an inclusive workplace that celebrates diversity in all its forms.
We welcome applicants from under represented groups and are disability confident.
Reasonable adjustments can be made to the recruitment process upon request.
Benefits
- Generous pension contribution up to 15%
- Annual performance related bonus and share schemes, including free shares.
- Flexible benefits adaptable to individual lifestyles.
- 22 days' holiday plus bank holidays.
- Range of wellbeing initiatives and generous parental leave policies.
- End of Posting
Job open until Thursday 23 July 2026.
Tusker EET Admin Executive - Watford employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Cardiff that fosters professional growth and collaboration. With a competitive salary package, generous benefits including a robust pension scheme and flexible working options, employees are empowered to thrive both personally and professionally. The company prioritises inclusivity and well-being, ensuring that all team members can achieve their full potential while making a meaningful impact in the SME banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Tusker EET Admin Executive - Watford
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Lloyds Bank plc!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Lloyds Bank plc.
We think you need these skills to ace Tusker EET Admin Executive - Watford
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Lloyds Bank plc. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Lloyds Bank plc and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Lloyds Bank plc. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Lloyds Bank plc's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Lloyds Bank plc
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Lloyds Bank plc.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Lloyds Bank plc will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Lloyds Bank plc and how you would contribute to adapting HR strategies.
