UX/UI Designer (12-Month FTC)

Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 20 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years. We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well-placed to help Britain prosper by shaping the way we spend, save and borrow.

As a UX/UI Designer, you will be part of the design team supporting the labs in the API & Digital Services platform of Lloyds Banking Group. You will collaborate closely with engineers, product owners, and consumers (internal engineering colleagues) to understand user needs and behaviours. You will employ rapid prototyping and user testing techniques to craft and refine end-to-end colleague-centric journeys and North Star experience visions for various API & Digital Services products and services.

What You’ll Do

• Work in a technically focused environment, balancing complex outcomes with consumer needs.
• Craft the end-to-end user experience, bringing together a cohesive journey step by step.
• Bring designs to life through Figma and feel confident in running user testing sessions.
• Balance business requirements with user needs, gathering user research and rationale to align stakeholders on individual user needs.
• Be adaptable to the technical constraints of different platforms yet still be able to give guidance on creating the best possible end-user experience.
• Advocate customer inclusion, ensuring designs are inclusive and accessible to customers of all ages, backgrounds, and technical abilities.
• Collaborate closely with other designers, product owners, and engineers.

What You’ll Need

• Strong, demonstrable experience as a UX Designer.
• Highly motivated, proactive, and driven to achieve individual and collective goals.
• Experience in running usability research sessions, creating an environment that encourages innovation and learning.
• Comfortable being the UX expert in the lab, leading all aspects of UX, talking with users and building outputs.
• Excellent prototyping and layout skills, clearly articulating these to internal customers and development teams.
• Comfortable using and building on existing design systems, proactively recommending new ways to improve and extend them.
• Strong relationship-building skills, an innovative approach to problem-solving, and credibility when dealing with senior audiences.
• A collaborative mindset, working closely with a multi-disciplinary team, and a desire to see designs through to delivery.

Desirable Experience

• History of communicating with users to understand their needs and balance these against outcomes.
• Some experience as a Visual Designer.

At the heart of our organisation, the API & Digital Services Platform plays a vital role in enabling the transition from a centralised, monolithic model to a federated model, where platforms can operate and implement change safely, and independently discover, build and deploy quality APIs. You will work directly with feature teams to help them consider how consumers experience their products and services, aiming to build effective DevOps experiences that deliver consumer and colleagues value.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• Annual performance-related bonus scheme
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.