Tusker Sales Support Executive (Reduction Reports) - Watford

Based in Watford

The Sales Support Executive will coordinate and complete monthly manual reduction reports for all salary sacrifice customers requiring this service. Additionally, they will assist with P46 reports for new and returned vehicles to guarantee detailed reporting to HMRC.

What you’ll need:

• Experience in developing and managing relationships with customers is required. You should connect with the client growth group and wider business. This will help identify additional reporting or trend analysis to support Account Management and customer service.
• Strong attention to detail with an excellent customer service attitude, excellent problem-solving abilities, and strong organisational and planning skills to develop an understanding of employee tax legislation, car policies and procedures, and to be able to explain these at a driver and fleet manager level.
• To schedule, run and provide monthly reduction reports to salary sacrifice accounts including forward planning month on month for vital resource to complete all reduction and deduction reports.
• Produce and upload Edenred and AON reports when required for customers utilising this reporting functionality to develop & run deduction reporting for all salary sacrifice accounts for ad-hoc charges including fines, Early Termination and Damage charges.
• Tenacity to see multiple tasks through to successful completion at any given time to ensure deduction reports are set up in NetSuite prior or following the launch of a new account and lead changes to deduction reports within NetSuite for current customers.
• Handle and analyse sophisticated reduction report queries from customers and the Account Management Team and deal with customer variances and requirements for reports in a timely manner with the ability to work to tight deadlines and demanding targets.
• Manual intervention required to support customer’s reduction report requirements and assist in resolving issues in relation to reduction reporting with a strong level of competency in IT programs such as Excel (Vlookups).
• Create and supply the Weekly CPC order and delivery report in line with requirements detailed by CPC.

And any experience of these would be really useful:

• Regular communication with Account Management Team, Finance, Contract Management and End of Contract Teams to ensure accurate reporting and communication is consistently provided to customers due to Early terminations, Informal Extensions and Vehicle Write-Offs within the reduction reports.
• Review and monitor complaint and issue reports alongside Customer Services to assist the Account Development Team to identify and resolve repeat issues and/or service challenges with regards to reduction reports and P46 completion.
• Documentation of any customer changes in agreed reporting to continually seek to identify improvements to all reporting processes and any automation and efficiencies wherever possible.
• Maintenance of instructions for tailored customer reporting.
• Completion of P46’s for relevant customers for accurate and timely reporting to HMRC.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

Apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.