At a Glance
- Tasks: Support and enhance the IT environment, focusing on desktop support and office infrastructure.
- Company: Join an award-winning car leasing company committed to sustainability and innovation.
- Benefits: Enjoy a competitive salary, generous pension, flexible working, and 24 days holiday.
- Other info: Inclusive culture with opportunities for growth and development.
- Why this job: Be part of a team transforming finance for good while making a real impact.
- Qualifications: Previous desktop support experience and familiarity with IT systems are a plus.
The predicted salary is between 35340 - 37200 £ per year.
Based onsite at Watford.
As the Junior Systems Engineer you will be part of a team focused on supporting and improving the Tusker IT environment. The Tusker IT environment can be divided into the following parts:
- Production web infrastructure
- Pre-production web infrastructure
- Office infrastructure
- Office desktop support
The focus of this role will be to support and enhance the office infrastructure and office desktop support. Tusker has had a blend of fully remote and hybrid (remote and office) working practices, and this is expected to continue going forward with escalation point, taking on higher level tech issues, supporting new projects related to support, completing subject access requests.
What you’ll need:
- Carry out all Tusker procedures to ensure quality, compliance and security.
- Track all work through the Tusker ticketing system and perform daily system monitoring, verifying the integrity and availability of all hardware, resources, systems, services and key processes.
- Desktop Support including building both Windows machines and Macs. Troubleshooting user issues, Support MS Office products in creation, management and deletion of user accounts across all systems as required, this will involve using Active Directory and 3rd party systems, e.g. Salesforce and NetSuite. Setting up an Administer DUO for 2-factor authentication. Printer support, resolve errors and issues onsite. Providing email support to users both desktop and laptops builds including patching.
- Networking including setting VPN access and troubleshooting issues experienced by existing VPN users and supporting the office wi-fi.
- Telephony includes supporting the Tusker softphone system, Tusker call centre software, including IVR setup and mobile phones (Android and iOS, Apple).
- Office support the office back-up routine and the office CCTV and entry system (fob and biometrics).
- Provide support as per requests from users, customers, and other staff.
- Recovery of systems and services from hardware or software failures/errors and ensure application of patches and upgrades on a periodic basis, and upgrade administrative tools and utilities. Supporting the physical office network, including switching.
And any experience of these would be really useful:
- Previous desktop support or any IT relevant role.
- Experience with programmes desirable - Five9, Endpoint Central, Salesforce, Active directory, Mimecast, DUO, Meraki, Office 365.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
Tusker Desktop Support Engineer - Watford employer: Lloyds Bank plc
At Tusker, we pride ourselves on fostering a supportive and inclusive work environment where every employee can thrive. Located in the vibrant Croxley Green Business Park in Watford, our team enjoys flexible working options, a generous benefits package including a substantial pension contribution and performance-related bonuses, as well as numerous opportunities for professional growth and development. Join us in our mission to drive sustainable mobility while being part of a diverse and dynamic team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Tusker Desktop Support Engineer - Watford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Tusker on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to desktop support. Think about scenarios where you've solved tech issues before. We want to hear how you tackle problems!
✨Tip Number 3
Show off your skills during the interview! Bring examples of your past work or projects that relate to the role. This is your chance to shine and demonstrate what you can bring to the Tusker team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining us at Tusker.
We think you need these skills to ace Tusker Desktop Support Engineer - Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tusker Desktop Support Engineer role. Highlight relevant experience, especially in desktop support and IT troubleshooting. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining Tusker and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Showcase Your Tech Skills:Don’t forget to mention any specific tech skills or tools you’ve worked with, like Active Directory or Office 365. We’re keen on seeing how you can support our office infrastructure and desktop needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around desktop support and the specific tools mentioned in the job description like Active Directory, Salesforce, and Office 365. Be ready to discuss how you've used these tools in past roles or projects.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled tech issues in the past. Think about specific challenges you've faced in desktop support and how you resolved them. This will demonstrate your ability to think on your feet and provide effective solutions.
✨Understand the Company Culture
Familiarise yourself with Tusker's values and mission, especially their commitment to sustainability and diversity. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goals.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about their flexible working options, team dynamics, or upcoming projects. It shows you're genuinely interested in the role and the company.
