Lloyds Bank plc is seeking a Transformation Director to lead a major service transformation platform across customer servicing, CRM and lending journeys. The role spans the UK and India, guiding strategy, governance and cross-functional delivery to create simpler, faster and more intelligent customer experiences in a high-regulation environment.
You will drive adoption of AI, automation and data-led solutions while partnering with senior leaders to align priorities, budgets and outcomes across
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Transformation Leader, AI-Powered Banking Services employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Cardiff that fosters professional growth and collaboration. With a competitive salary package, generous benefits including a robust pension scheme and flexible working options, employees are empowered to thrive both personally and professionally. The company prioritises inclusivity and well-being, ensuring that all team members can achieve their full potential while making a meaningful impact in the SME banking sector.
