At a Glance
- Tasks: Support customers in branches and transition to remote assistance via calls and digital channels.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a generous pension, performance bonuses, private medical benefits, and flexible working options.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference by helping customers during important moments in their lives.
- Qualifications: 12 months of customer service experience; training provided for banking knowledge.
The predicted salary is between 24000 - 28000 £ per year.
Location: Exeter, 243 High Street, Devon EX4 3NL. The role will start in one of our Lloyds or Halifax branches within a reasonable distance for up to 9 months. After this period, it will transition to a remote, home‑working position where you will assist customers over the telephone.
Type and Hours: Fixed‑term contract. Branch hours until early 2027: 35 hours per week, Monday to Saturday. From early 2027 the home‑working pattern is a 5‑day week with start times between 8:00am and 10:00am and end times between 6:00pm and 8:00pm. You may work a maximum of 5 days out of 7, with a maximum of 37.5% weekend days (3 weekend days over a 4‑week period).
What You’ll Be Doing: You’ll start in a branch supporting customers side‑by‑side, then transition to handling inbound calls from home. You will manage a range of channels including social media, web‑chat, and remote video appointments. In addition to everyday banking tasks, you will offer reassurance, guidance, and practical support during important moments such as bereavement, fraud concerns, or helping vulnerable customers. You will promote digital services, help customers use online and mobile banking independently, and recognise opportunities to connect them with the right products.
What We’re Looking For: A minimum of 12 months of customer‑service experience (previous financial‑services experience not required – training will be provided). Candidates should have a suitable home‑working environment, including a private area for calls and a stable, secure Wi‑Fi connection. Successful applicants will be advocates for Lloyds Banking Group’s products, develop deep knowledge of banking apps and services, and consistently deliver excellent service.
Benefits:
- A generous pension contribution of up to 15%
- Annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Adaptable benefits such as discounted shopping
- 22 days’ holiday (increases over time) plus bank holidays, pro‑rated for part‑time roles
- Range of wellbeing initiatives and generous parental leave policies
- Annual salary review on 1 April
Diversity and Inclusion: We are committed to diversity, equity and inclusion, including being disability confident. Reasonable adjustments can be made to recruitment processes upon request.
EEO Statement: Lloyds Banking Group is an equal opportunities employer.
Lloyds Banking Group Customer Support - Exeter in Topsham employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and growth. With a generous benefits package including a substantial pension contribution, private medical cover, and flexible working arrangements, employees can thrive both personally and professionally. The transition to remote working after initial branch training allows for a balanced work-life dynamic, making it an ideal opportunity for those seeking meaningful employment in Exeter.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Exeter in Topsham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Lloyds Bank plc.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Lloyds Bank plc. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Lloyds Banking Group Customer Support - Exeter in Topsham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Lloyds Bank plc.
How to prepare for a job interview at Lloyds Bank plc
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Lloyds Bank plc's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Lloyds Bank plc offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
