Technology Platform Lead – CIO Consumer

End Date: Friday 31 July 2026

Flexible Working: We support flexible working with hybrid options.

About this role

We’re delighted to be recruiting for multiple Technology Platform Leader (TPL) roles to lead platforms across Consumer CIO.

As a Technology Platform Lead (TPL), you'll be accountable for the technology strategy, engineering delivery, resilience and operational performance of a critical business platform.

Working in a true "two-in-a-box" partnership with a Business Lead, you'll have joint accountability for the delivery of the platform.

The business lead defines the platform's priorities and outcomes, while the TPL leads how those outcomes are delivered through technology, jointly ensuring successful customer, colleague and business outcomes.

You'll lead large engineering teams, drive platform modernisation, and ensure services remain secure, resilient and scalable.

You'll balance strategic technology investment with operational excellence, creating an environment where teams can innovate, deliver at pace and continuously improve.

• Platforms
• The Core Banking Platform is responsible for some of the organisation’s most critical banking systems and services.

It ensures customers can access and manage their accounts reliably every day, while modernising the underlying technology estate and migrating from legacy systems to next‑generation core banking capabilities.

• The Segments & Propositions Platform creates and delivers tailored customer propositions, digital experiences and journeys that help attract, retain and deepen customer relationships.
• The Consumer Deposits platform is designed to create, deliver, and maintain our personal current account (PCA) and savings products that meet everyday customer needs.

What we're looking for

A strategic technology leader with strong engineering credibility who has proven experience leading large‑scale technology teams.

They translate business ambitions into technology outcomes while maintaining resilience, risk, and control standards.

This senior leadership position requires strong commercial and technical judgement, the skill to shape perspectives at the Executive level, and a clear focus on operational resilience, risk management and colleague engagement.

• Technology Platform Leader Accountabilities
• Ensure the team’s skills and capabilities align with future needs; articulate a skill‑based vision and a path to achieve it.
• Accountable for leading data and cloud transformation; deliver modern communications into a digital‑first, omni‑channel ecosystem, simplify legacy technology, reduce risk, drive platform resilience and build cost‑effective systems with self‑serve and federation principles.
• Create a vision of a new future that brings significant change and improvements to how we serve our customers, provide a roadmap for platform activities that demonstrate measurable value and champion quality technical delivery using the portfolio of investment.
• Role model Group Values, develop a strong leadership team, drive continuous improvement and inspire people through authentic and visible leadership.
• Empower teams to focus on the right problems, deliver great benefits using the Group's agile approach, and use agile delivery tools and practices for oversight and reporting.
• Ensure safety and resilience of product is a priority through backlogs and work, ensuring core governance requirements are met.
• Ensure all decisions align with frameworks and Group standards outlined in approved change delivery methods and security policies.
• Consider end‑to‑end economics and build compelling arguments for both run and change capabilities.
• Provide exceptional leadership, coaching and developing through change with a focus on empowerment and setting teams up for success.
• Demonstrate and role‑model financial accountability and efficient management of Group resources.

Skills, Knowledge and Experiences

• Skilled at building technical capability at an individual and team level.
• Significant experience leading and empowering teams using agile development methods and tooling within a Dev Sec Ops environment.
• Inspiring and engaging at all levels through a focus on non‑hierarchical culture, collaboration, transparency and trust.
• Thought leadership on contemporary technical delivery across the lifecycle from ideal to realisation of value.
• Collaborative, influencing internal and external relationships (suppliers, regulators, etc.) to progress key business decisions.
• Deep knowledge of the technology landscape, customer behaviour and emerging products and technologies.
• Skilled in developing and maintaining customer journey improvements. Knowledge of frameworks.
• Identify, monitor and mitigate commercial and customer technology risks in alignment with regulatory requirements.
• Deliver cost and income targets in alignment with broader risk and capital/funding requirements.
• Experience driving a focus on risk, governance, conduct and control requirements and using the context of these in decision making around technology.
• Data‑focused approach, using analytics and insight to make evidence‑based decisions, explaining the ‘why’ to various audiences.
• Strong commercial competence and ability to assess choices for best outcomes for customers.
• Experienced at building a world‑class engineering team.
• Extensive experience and modern engineering knowledge from implementation of a broad range of platforms.
• Adaptable, with a knowledge base of multiple engineering and software design solutions, devops, data, automation, hosting choices.
• Strong and demonstrable experience managing technical service and security.
• Well versed in technical architecture principles and deep experience in systems architecture and integration (incl. with third parties) and skilled at ensuring evergreen modern technology.
• Data‑driven decision making to explain the ‘why’ to audiences, including non‑technical.
• Detailed knowledge of software design, build and release via Dev Sec Ops principles and practices.
• Detailed knowledge of the relevant sector of the UK financial services market or customer/product group with excellent understanding of the key drivers, issues and constraints of customer journeys.
• EEO and Work Culture
• We are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
• We welcome applications from under‑represented groups and are disability confident. Reasonable adjustments can be made to recruitment processes.

Benefits

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes, including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
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