Team Leader – Scottish Widows 12 month FTC/Secondment

Locations: Edinburgh

Time type: Full time

Posted on: Posted Today

End Date: March 3, 2026 (7 days left to apply)

Job Requisition ID: 145597

Salary Range: £39,825 - £44,250

Flexible Working Options: Hybrid Working, Job Share

Job Description Summary: See details below

About the opportunity: This role is based in our Retirements Team and we’re currently looking for an enthusiastic and driven people leader to join our team. We’re looking for someone to further embed our strong culture of trusting colleagues to do the right thing for our customers. You’ll promote and lead initiatives to enhance our ways of working and support everyone to bring their best self to work every single day. You’ll lead, support and encourage the team to deliver excellent customer service and achieve high standards of accuracy, whilst also supporting the Senior Leadership Team and being proactive in identifying risks and resolving issues. This is an excellent opportunity for a highly motivated, versatile and bold individual to take a pivotal role in the success of this team. It is a varied and exciting role that involves managing resources, performance and colleague wellbeing, whilst supporting in shaping the future course of our operation. With a focus on measuring what is really important to customers through end-to-end customer journeys, our operations are transforming in order to support the Insurance, Pensions and Investments business to meet the ever-changing needs of our customers every day.

What you’ll need: The skills to lead, coach and role model a blended Customer Service Telephony and Administration team, whilst showcasing personal development and championing the group values. You’ll have the ability to identify improvement opportunities for existing processes, systems and procedures to improve customer experience whilst embracing curiosity and innovation to simplify the way we do things. You’ll take ownership of risk by proactively identifying and promptly calling out opportunities to improve our control environment to ensure all customers receive fair outcomes. You’ll create an engaging environment and positively influence our culture by seeking feedback and recognising colleagues for their contribution.

About working for us: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

This role is considered Certified under the Senior Manager and Certification Regime as either requiring mandatory qualifications or being deemed as a role capable of providing ‘significant harm’ to customers. Due to this, successful candidates will be subject to enhanced levels of vetting, and required to complete a fitness and propriety attestation on commencement in role. Colleagues performing this role will be required to complete a fitness and propriety attestation on an annual basis and will also be subject to additional routine criminal and credit checks. As a certified colleague your details will be published on the FCA’s Financial Services Register.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

With 320 years under our belt, we’re used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you’ll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.