At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a supportive and inclusive workplace.
- Benefits: Competitive salary, generous pension, private medical benefits, and 22 days holiday.
- Other info: Opportunities for career growth across various roles within the Group.
- Why this job: Make a real difference in people's lives while building your career in customer service.
- Qualifications: 12 months of customer service experience and a genuine passion for helping others.
The predicted salary is between 26200 - 26200 £ per year.
End Date: Friday 03 July 2026
Salary Range: £26,200 - £26,200
Location(s): Stevenage (within reasonable distance of Lloyds and Halifax branches)
Hours: 22 hours per week, including Saturdays
Working Pattern: Part-time (may need occasional adjustment, decisions agreed in advance)
Salary: £16,468, increasing to £16,940 after 6 months. Salary reviewed annually on 1 April.
What you’ll be doing:
- You’ll start your journey in one of our branches, providing face‑to‑face support to customers.
- The heart of this role is helping people through important moments – offering reassurance, guidance and practical support (e.g., bereavement, fraud concerns, vulnerable customers, digital banking confidence).
- You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
- You’ll also recognise opportunities to connect customers with the right products and services.
- We expect you to work calmly under pressure, be adaptable and empathetic.
- As you grow, you may progress into other customer‑facing roles across the Group, including phone, online, web chat, video or social media channels.
What we’re looking for:
- A minimum of 12 months customer‑service experience.
- A people person: honest, genuine, caring about helping people with their finances (no prior financial‑services experience required).
- The ability to quickly build relationships and give customers an excellent experience.
- Passion to put yourself in the customer’s shoes, show empathy, act with care and integrity, take time to resolve queries and give confidence in our service.
- The commitment to deliver on promises and go above and beyond for customers.
- A genuine teammate: collaborate closely with colleagues to ensure customer needs are met.
Grow Your Career with Our Skill Progression Framework:
We ask all new colleagues to spend a minimum of 12 months in a customer‑service role, mastering new skills, dealing with complex customer needs, and earning valuable accreditations through our Skill Progression Framework. Once you have built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group, including Digital, Operations, Fraud, Financial Planning, and leadership roles.
Benefits:
- A generous pension contribution of up to 15%.
- An annual performance‑related bonus.
- Private medical benefit with BUPA.
- Share schemes.
- Discounted shopping offer (adaptable to lifestyle).
- 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles.
- A range of wellbeing initiatives and generous parental leave policies.
Diversity, Equity & Inclusion:
We’re disability confident and committed to creating an environment where everyone can thrive, learn and develop. We are an equal‑opportunity employer and welcome applicants from all backgrounds.
Lloyds Banking Group Customer Support - Stevenage employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a supportive and inclusive work culture in Stevenage that prioritises employee wellbeing and career growth. With a strong focus on customer service, employees are empowered to make a meaningful impact while enjoying benefits such as a generous pension scheme, private medical cover, and opportunities for skill progression across various roles within the organisation. Join us to be part of a team that values empathy, collaboration, and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Stevenage
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lloyds Bank plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lloyds Bank plc and let us see your personality shine through!
We think you need these skills to ace Lloyds Banking Group Customer Support - Stevenage
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lloyds Bank plc.
Get Familiar with Our Brand:Before applying, take some time to learn about Lloyds Bank plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lloyds Bank plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lloyds Bank plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lloyds Bank plc will surely appreciate.
