At a Glance
- Tasks: Shape innovative services by designing end-to-end experiences and making evidence-led decisions.
- Company: Join a dynamic Group Innovation team within a leading organisation.
- Benefits: Enjoy a competitive salary, generous pension, 30 days holiday, and flexible lifestyle benefits.
- Other info: Opportunity for career growth in an inclusive and innovative workplace.
- Why this job: Make a real impact in a fast-paced environment while collaborating with diverse teams.
- Qualifications: Experience in service design, systems thinking, and collaboration skills are essential.
The predicted salary is between 61344 - 68160 £ per year.
Salary: £61,344 – £68,160
Location: Manchester
Hours: Full Time
Duration: 12 months
Working pattern: Hybrid – at least two days per week in the Manchester office, with occasional travel to Leeds, London, and Edinburgh.
The Service Designer shapes end‑to‑end services across people, process, technology, and data within a fast‑moving innovation environment. From early discovery through MVP and scale, they help teams frame problems, design comprehensive service experiences, and make evidence‑led decisions in ambiguous spaces.
Responsibilities and Essential Skills
- Design‑Led Discovery & Insight – Leads discovery, synthesises insights across customer, market, and data signals, and frames opportunities in low‑information environments.
- End‑to‑End Service Architecture & Systems Thinking – Designs service blueprints and maps dependencies across journeys, operations, platforms, and teams.
- Decision Leadership & Experimentation – Applies hypothesis‑led thinking, JTBD, and lightweight experimentation to guide product and service direction.
- Technical & Operational Awareness – Designs within platform, API, and legacy constraints while using AI/LLM tools responsibly to accelerate service design workflows.
- Co‑Creation & Collaborator Facilitation – Brings together business, engineering, and customer perspectives to align desirability, feasibility, and viability.
Desirable Skills
- Value proposition and business model design
- Operating model and service scaling experience
- Speculative / future‑back design approaches
- Coaching and craft leadership within innovation teams
- Outcome‑focused attitude using metrics and analytics
About the Team
The Group Innovation team sits within the GCOO organisation and focuses on turning bold ideas into real, scalable outcomes. Working in a fast‑paced, startup‑like environment, the team rapidly explores and validates new opportunities by testing customer desirability, business viability, and technical feasibility. Through experimentation, design, and cross‑functional collaboration, Group Innovation helps shape future propositions, unlock new growth areas, and bring groundbreaking concepts from idea to delivery.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes, including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Equal Opportunities
We are a disability confident organisation and welcome reasonable adjustments to our recruitment processes. We are committed to creating an inclusive workplace that reflects the diversity of the customers and communities we serve.
Service Designer (12-Month FTC/Secondment) employer: Lloyds Bank plc
As a Service Designer at our Manchester office, you will thrive in a dynamic and innovative environment that champions creativity and collaboration. We offer a competitive salary, generous benefits including a 15% pension contribution and 30 days of holiday, alongside ample opportunities for professional growth and development. Our inclusive work culture values diversity and encourages employees to bring their unique perspectives to the table, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer (12-Month FTC/Secondment)
✨Leverage Innovation Hubs
Tap into local innovation hubs and research centres. These places often host events and workshops where you can meet like-minded people and industry leaders. Plus, they might have job openings that aren't widely advertised, so keep your ears open!
✨Showcase Your Projects
Turn your past innovation projects into compelling stories. Create a portfolio showcasing your creativity and problem-solving skills. This can give hiring managers a real flavour of what you can bring to the table at companies like Lloyds Bank plc.
✨Connect at Industry Conferences
Make it a point to attend industry conferences and seminars focused on R&D and innovation management. These events are fantastic for networking and often have job boards or career fairs where you can connect directly with firms looking for talent.
✨Use Your University’s Resources
If you're fresh out of university, don't forget to tap into your institution's career services. They often have exclusive partnerships with companies seeking new talent in R&D, especially for full-time roles. It's a good shortcut to landing a gig at places like Lloyds Bank plc.
We think you need these skills to ace Service Designer (12-Month FTC/Secondment)
Some tips for your application 🫡
Showcase Your Creative Thinking:In innovation and R&D management, it's all about thinking outside the box. Make sure your CV highlights any projects or experiences that showcase your creative problem-solving skills. Use specific examples to illustrate how you've developed and implemented innovative ideas in previous roles.
Tailor Your Experience to R&D:When you're crafting your CV, focus on your experience in research and development. Highlight any relevant projects you've worked on, including methodologies used and results achieved. This will show us at Lloyds Bank plc that you understand the R&D process and can contribute meaningfully to our projects.
Let Your Passion Shine in the Cover Letter:For a full-time role like this, your cover letter should reflect your genuine passion for innovation and development. Share your excitement about the opportunity to work at Lloyds Bank plc and touch on how your goals align with our mission. This helps us see your motivation for wanting to join our team!
Quantify Your Achievements:Numbers speak volumes in R&D! Whenever possible, quantify your achievements in your CV. Whether it’s a percentage improvement in project outcomes, the budget size you’ve managed, or the number of successful products you've launched, these figures will help paint a clearer picture of your impact and capabilities.
How to prepare for a job interview at Lloyds Bank plc
✨Show Off Your Innovative Thinking
In an Innovation R&D Management role at Lloyds Bank plc, they're going to want to see how you approach problem-solving. Be ready to discuss previous projects where you introduced a new idea or process. Highlight your ability to think outside the box and provide examples where your innovations drove significant results.
✨Familiarity with Tools and Technologies
Make sure you're clued up on the latest tools and technologies related to innovation management, such as project management software and data analysis platforms. Being able to discuss specific tools you’ve used or have experience with will show Lloyds Bank plc that you’re ready to hit the ground running.
✨Demonstrate Collaboration Skills
Since this is a full-time gig, emphasising your teamwork skills will be essential. In innovation, collaboration often sparks the best ideas, so be ready to talk about how you've worked effectively within cross-functional teams in your past roles. Have concrete examples at the ready!
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions in your interview that reflect real challenges you might face in the role. £At Lloyds Bank plc, they might want to see how you handle tight deadlines or manage conflicting ideas within a team. Prepare some responses that demonstrate your critical thinking and decisiveness in high-pressure situations.
