Senior UX / UI Designer - Homes/Mortgages Platform (12-Month FTC)

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Job Description Summary

Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 20 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well-placed to help Britain prosper by shaping the way we spend, save and borrow.

About this opportunity

As a UX / UI Designer, you’ll be responsible for the design process of a product from start to finish. With a deep understanding of customer needs and goals, you can act as the lynchpin between designers, engineers, and researchers, and help build mock-ups through wireframes and prototypes. This is a unique opportunity to improve the journeys in which we engage our millions of customers, while supporting them with the right products, tools, and services. As a Designer you’re empathetic, strategic and collaborative. You understand how to communicate visually and engage through storytelling.

As a UX / UI Designer, it’ll be your role to:

• Work as part of an agile team, to help uncover priorities, visualise outcomes and define scope.
• Support our research team to make sure we’re led by colleague, customer and market insight.
• Communicate with and influence colleagues, including those who come from digital and non-digital backgrounds, to manage expectations and incorporate multiple perspectives.
• Make good design decisions by bringing the user perspective to the forefront and challenging the validity of constraints.
• Collaborate closely with designers, product owners and engineers across different teams.
• Share knowledge, generate ideas, and embed design principles across product, service, and customer journeys.
• Have customers’ needs in mind when defining end-to-end journeys.
• Map out intuitive steps in processes, such as user flows.
• Structure information delivery throughout the journey to define and create page level prototypes and design goals.
• Creating consistency and interaction techniques across channels, such as component design.

What you’ll need

• Demonstrable experience within Product Design.
• Experience of creating contributing design components into a design system.
• An in-depth understanding of competitor analysis, concepting, workshop facilitation, visual design across multiple channels, prototyping, and sketching.
• Interaction design and usability best-practice knowledge.
• User research activity awareness.
• Proficiency with industry standard design and business tools, such as Sketch, Figma and InVision.

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.

Ready to start growing with purpose? Apply today and let’s create something extraordinary together!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

With 320 years under our belt, we’re used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you’ll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.