Job Description Summary
We are seeking a Quality Assurance Analyst to join our Financial Crime Team. You will play a key role in delivering independent oversight and assurance on customer account reviews within Consumer Relationships, covering products such as personal current accounts, savings, cards, and mortgages.
Job Title
Senior Financial Crime Quality Assurance Manager (Grade D)
Salary
£44,901 – £49,890
Locations
Birmingham, Chester, Glasgow, Hove, Leeds, Manchester, Newport, Cardiff, Edinburgh, Halifax
Hours & Working Pattern
Full-time – 35 hours per week. Hybrid working: at least two days per week (40%) at one of our office sites.
About these opportunities
We have multiple openings for Senior Quality Assurance Analysts within the Financial Crime Quality Assurance team. These roles focus on independent oversight, strengthening the control environment across customer decisioning activities.
What you’ll be doing
- Plan, manage and prioritise QA workflow in line with risk and demand.
- Conduct Quality Assurance reviews across Financial Crime teams, providing clear and constructive feedback.
- Review complex cases and appeals, ensuring consistency in decision‑making.
- Ensure all activity meets policy, regulatory and local risk standards.
- Identify trends, control gaps and opportunities to strengthen assurance outcomes.
- Deliver or support calibration and re‑training where required.
- Produce MI and insightful commentary for governance and reporting.
- Support Senior Team Managers with day‑to‑day operational delivery.
- Collaborate with business partners to drive process improvements and embed industry guidelines and optimal approach.
- Contribute to strengthening the control environment and overall risk management approach.
What you’ll need
- Essential: Approximately 3‑4 years of experience in Financial Crime (e.g., AML, ODD/KYC, Transaction Monitoring or Investigations).
- Strong understanding of Economic Crime Policy and its practical application.
- Proven ability to assess complex case rationale and make risk‑based judgements.
- Strong analytical skills, with the ability to identify trends and risks.
- Experience managing workload and prioritising effectively.
- Excellent communication skills, including delivering constructive feedback.
- Ability to engage and influence business partners and leadership.
- Desirable: Experience in Quality Assurance, audit or oversight roles.
- Experience delivering coaching or calibration activity.
- Exposure to governance or reporting frameworks.
Benefits & Equality
- Generous pension contribution up to 15%.
- Annual performance‑related bonus.
- Share schemes including free shares.
- Flexible benefits you can adapt to your lifestyle.
- 28 days’ holiday plus bank holidays.
- Well‑being initiatives and generous parental leave policies.
- Disability confident practice – guaranteed interviews for applicants with disability, long‑term health or neurodivergent conditions.
- Commitment to diversity, equity and inclusion and a fair and proportionate opportunity for all applicants.
