Senior Manager - Reporting, RCA & Operational Efficiency

• Job Summary
• Senior Manager – Reporting RCA & Operational Efficiency

(Full‑time, Edinburgh, Hybrid Working – at least two days per week in the office).

The role is responsible for leading the reporting, insight and root cause analysis agenda across the conduct ecosystem, ensuring the function delivers decision‑useful, coherent and trusted information.

Key Responsibilities

• Own the WRI reporting framework, including core metrics, definitions, taxonomy, dashboard structure and reporting narrative to ensure governance outputs are coherent, comparable and decision‑useful.
• Deliver the quarterly Conduct Report and other priority governance reporting, ensuring outputs are accurate, balanced and focused on the most material themes, risks and decisions.
• Lead the design and controlled evolution of the Conduct Dashboard and WRI Dashboard outputs, providing an integrated view of operational performance, themes and emerging risks.
• Define and govern WRI’s RCA methodology, scope, hand‑offs and action‑tracking model, keeping RCA distinct from case handling, QA activity and first‑line risk/control assurance.
• Use reporting and RCA insight to identify operational efficiency priorities, remove duplication in reporting processes and recommend improvements across the function.
• Set the MI and reporting requirements for the case management system and future reporting model, partnering with platform and data teams to ensure the right fields, timestamps, categories and extracts are designed and maintained.
• Oversee data quality, validation and reconciliation expectations for governance reporting, escalating material integrity risks and ensuring credible mitigation where manual workarounds remain.
• Ensure reporting outputs land with clear narrative, actionable insight and appropriate challenge.
• Lead and develop the Reporting, MI & RCA team, prioritising production, analysis and improvement activity to maintain service quality, resilience and pace.

Qualifications

• Strategic and commercially minded leader who can turn complex data, themes and trends into clear, compelling insight that supports executive and senior leadership decision‑making.
• Proven experience leading reporting, MI, analytics or governance functions in a complex, highly regulated environment, with the credibility to influence and challenge senior stakeholders.
• Strong root cause analysis and problem‑solving capability, able to move beyond symptoms to identify systemic issues, cultural drivers and opportunities for preventative action.
• Experience designing reporting frameworks, taxonomies, dashboards or data models that provide consistent, trusted and decision‑useful management information.
• Comfortable operating in an environment of significant change, helping shape new processes, systems and ways of working while bringing others along.
• Strong understanding of conduct, employee relations, governance, risk or regulatory environments, with an appreciation of the increasing focus on workplace conduct, fairness, transparency and organisational accountability.
• Curious and forward‑thinking, able to anticipate emerging risks and external developments—including changes in employment law, regulatory expectations and societal standards—and translate these into meaningful insight and action.
• Collaborative leader who can build strong relationships across HR, Legal, Risk, Data and business teams to create a joined‑up view of conduct themes and organisational effectiveness.

Benefits

• Generous pension contribution of up to 15%
• Annual performance‑related bonus
• Share schemes, including free shares
• Well‑being initiatives and generous parental leave policies
• 30 days holiday, plus bank holidays
• Flexibility in office attendance, location and working patterns, with reasonable adjustments for disabled or neuro‑divergent applicants.
• Equal Opportunity Statement

We know that great talent comes from many backgrounds.

While this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

We are committed to creating an environment in which everyone can thrive, learn and develop.

Data and Privacy Assurance

We keep your data safe.

Any confidential or sensitive information will only be requested after a formal invitation to interview or a verbal offer, and we will explain what is required and why, with any request originating from a trusted member of our team.

#J-18808-Ljbffr