Senior Manager – Operational Design & Transformation

We're looking for a senior manager to provide leadership to a diverse, multidisciplinary team responsible for building innovative technological capabilities required for delivering a high-profile, regulatory programme. A critical role within the Motor Resolutions programme, you'll need to work closely with Platforms and suppliers to design solutions that provide good outcomes to large numbers of customers. This is a unique opportunity to shape outcomes for customers at scale, where you'll be required to thrive in a dynamic, complex and high-profile programme. Success will involve an ability to lead your team with a relentless focus on execution whilst maintaining a deep customer understanding and control-mindset.

About the Opportunity

We're looking for a Senior Manager – Operational Design & Transformation, who'll play a critical leadership role within our Motor Resolutions programme. This is a unique opportunity to shape outcomes for millions of customers as we build and deliver a major regulatory programme. Working at the heart of a high-profile, fast-paced programme, you'll lead a multidisciplinary team responsible for designing and delivering the technology, tooling and operational capabilities needed to support the scheme at scale. This role offers significant scope to influence strategy, ways of working and delivery outcomes. You'll lead a complex portfolio of change, balancing customer focus, governance, delivery excellence and innovation in an environment where the impact of your decisions will be seen across the organisation and by millions of customers.

What You’ll Be Doing

• Leading a diverse team responsible for the design and delivery of technology-enabled operational solutions.
• Overseeing a portfolio of complex change initiatives from concept through to implementation and continuous improvement.
• Collaborating with platform teams, suppliers and technical specialists to design scalable solutions using modern technology, data and AI.
• Creating an inclusive, high-performing culture across geographically distributed teams in the UK and India.
• Embedding governance, traceability and control-by-design principles into every delivery.
• Building strong relationships across programme teams, Group functions, suppliers and senior business partners to drive successful outcomes.

What You’ll Need

• Leadership – Strong ability to inspire, develop and motivate high performing teams. Demonstrates exceptional coaching skills, resilience and the ability to set high standards through clarity and challenge.
• Change Delivery – A strong track record of leading complex portfolios of change and delivering successful outcomes in regulated environments.
• Tech, Data & AI Literacy – The ability to work confidently with technical specialists, understand technology and data concepts, and shape technology-enabled solutions.
• Governance and Control – Experience embedding robust governance frameworks, risk management and control-by-design approaches within change delivery.
• Managing Key Relationships – Ability to influence and collaborate effectively across complex environments, including suppliers, operational teams and senior leaders.
• Customer Centricity – A strong customer first mindset, able to provide an exceptional experience while meeting regulatory expectations and scheme outcomes.

And any experience of this would be really useful:

• Delivering large-scale operational, data or technology transformation programmes.
• Working with AI-enabled solutions, automation or advanced data capabilities.
• Experience within financial services, customer remediation, operational design or regulatory change.
• Leading matrix teams across multiple functions and locations.
• Working within highly visible programmes involving significant regulatory scrutiny.

About Working for Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our colleagues to feel that they belong and can be their best, regardless of background, identity or culture. We're committed to creating a supportive and accessible recruitment process. We welcome applications from all backgrounds and encourage candidates to apply even if they don't meet every requirement listed. Skills and potential are important to us. We're disability confident and will make reasonable adjustments throughout the recruitment process where needed.

We also offer a wide-ranging benefits package, which includes:

• 30 days' holiday, with bank holidays on top
• Discretionary performance-related bonus
• Generous pension contribution
• Private healthcare
• Flexible benefits you can tailor to your needs
• Wellbeing and family support initiatives
• Opportunities for learning, development and career progression

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.