Senior Manager, Confirmations and Controls

• Overview
• Locations: Edinburgh / Birmingham / London

Work pattern: Hybrid (spends at least two office days per week or 40% on site).

We support flexible working in line with the Flexibility Works policy.

Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations.

• What You'll Be Doing
• Lead a
• Critical
• Operational

Function: supervise Confirmations activities across Global Markets products, ensuring strong operational performance, control effectiveness and service delivery.

• Settlement control: manage processes to identify, escalate, and resolve issues, exceptions and risks; support governance and accountability for critical Markets Settlements processes to maintain a robust control environment and strong customer outcomes.
• Operational incident management: contribute to the management of incidents and service recovery to minimise customer and business impact.
• Automation, Controls & Innovation: drive ongoing optimisation of controls, reconciliations and processes using automation tools (including Xceptor) and emerging technologies such as Digital Assets and AI; partner with technology teams to deliver system enhancements that improve efficiency, strengthen controls and reduce risk.
• Strategic change delivery: collaborate with stakeholders to implement strategic change initiatives (e. g., international operating model developments, platform migrations, broader Markets transformation programmes) and provide operational leadership for business change activity.
• Leadership and people development: lead and develop high-performing teams, foster an inclusive environment, coach colleagues to maximise performance, and manage workforce planning to meet current and future needs.
• What You'll Bring
• Extensive experience leading Markets Operations, Treasury Operations or Capital Markets Operations teams within a regulated financial services environment (5+ years).
• Deep expertise in operational controls, settlements, confirmations or post-trade processes, with strong understanding of operational risk, governance and control frameworks (5+ years).
• Proven track record delivering automation, process improvement and transformation initiatives within complex financial services organisations (5+ years).
• Knowledge of Global Markets products and supporting operational processes.
• Ability to build trusted relationships, influence decision-making and engage effectively with senior leaders across Front Office, Operations, Technology, Risk and Change functions.
• Experience developing high-performing teams and leading colleagues through change; broad knowledge of the Global Markets and Treasury operating environment, including regulatory and market developments.
• Interest in innovation and emerging technologies, including AI and automation.
• Inclusive mindset and commitment to diversity, equity and inclusion; willingness to consider transferable experience from different backgrounds.
• Our Culture, Diversity & Benefits

We are a values-led organisation focused on diversity, equity and inclusion, and creating an environment where everyone can thrive, learn and develop.

We offer reasonable workplace adjustments throughout recruitment and employment, including flexibility in office attendance, location and working patterns.

We provide: a generous pension contribution of up to 15%, an annual performance-related bonus, share schemes including free shares, benefits you can adapt to your lifestyle, 30 days of holiday plus bank holidays, wellbeing initiatives and generous parental leave policies.

We are committed to equal opportunity and have initiatives such as Disability Confident Leader status and the Disability Confident Scheme to support accessible recruitment.

We will provide reasonable adjustments to reduce or remove barriers throughout the recruitment process.

We also emphasise data protection and privacy in our hiring process: information is shared only when invited to interview or accepted an offer to join, and background checks will be explained in context with the process.

Ready to make an impact?

Apply today.

At Lloyds Banking Group, we are focused on shaping the financial services of the future, offering opportunities to learn, grow and develop across the Group.

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