At a Glance
- Tasks: Create engaging content that enhances customer digital experiences and drives strategic conversations.
- Company: Join a forward-thinking company in the financial services sector with a collaborative culture.
- Benefits: Enjoy a competitive salary, generous pension, flexible benefits, and 30 days holiday.
- Other info: Inclusive workplace with strong support for personal development and wellbeing initiatives.
- Why this job: Make a real impact by shaping customer interactions and enhancing their experiences.
- Qualifications: 5+ years in UX writing or content design, with a collaborative and adaptable mindset.
The predicted salary is between 61344 - 68160 £ per year.
Senior Content Designer – 12 Month FTC
Salary: £61,344 – £68,160. Location: Edinburgh. Hours: Full Time. Working Pattern: Hybrid – at least two days per week in office, 40% of time.
Key Responsibilities
- Create engaging, readable, accessible content that gives customers great digital experiences.
- Develop genuine empathy for people, understanding their needs, aspirations and challenges.
- Take ownership as the content expert in an agile environment.
- Think strategically about how our conversations can evolve and spot opportunities where they link into other experiences.
- Share expertise to help shape the overall design approach.
- Provide consistency in the way we have conversations with customers across topics and touchpoints.
- Promote and demonstrate how effective writing helps customers.
Qualifications
- Minimum 5 years experience as a UX writer, conversation designer, or content designer.
- Familiarity working in a complex landscape – ideally financial services.
- Collaborative attitude ready to be part of a busy multi-disciplinary team.
- Flexibility in writing on‑brand content in multiple tones of voice.
- Confidence in writing concise, clear and consistent copy for different channels.
- Ability to influence and manage multiple customers across product, risk, legal and branding teams.
- Experience using and collaborating in Design platforms such as Figma.
- Relevant transferable experience can also be considered.
Benefits
- Generous pension contribution up to 15%.
- Annual performance‑related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 30 days’ holiday, plus bank holidays.
- A range of wellbeing initiatives and generous parental leave policies.
- Equal Opportunity
We are disability confident. We support reasonable adjustments to recruitment processes and strive to create an inclusive workplace where everyone can thrive, learn and develop.
Recruitment and Privacy
Our recruitment processes are secure and confidential.
We will only ask for confidential or sensitive information after a formal interview invitation or verbal offer and we comply with data protection and privacy guidelines.
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We think you need these skills to ace Senior Content Designer (12 Month FTC)
Content Creation
User Experience (UX) Writing
Conversational Design
Empathy Development
Agile Methodologies
Strategic Thinking
Collaboration
