At a Glance
- Tasks: Deliver exceptional client service and manage various client instructions in a dynamic team environment.
- Company: Join Lloyds Banking Group, a leader in finance with a commitment to diversity and inclusion.
- Benefits: Enjoy flexible working, generous pension contributions, and a range of lifestyle benefits.
- Other info: Opportunities for learning and career growth in a supportive and inclusive workplace.
- Why this job: Be part of a transformative journey in finance while making a real impact on customer experiences.
- Qualifications: Strong organisational skills, a passion for customer service, and excellent communication abilities.
The predicted salary is between 28776 - 30290 £ per year.
End Date Tuesday 22 September 2026 Salary Range £28,776 - £30,290 We support flexible working - Flexible Working Options Hybrid Working, Job Share Job Description Summary
- Job Title
- Senior Client Delivery Administrator - Isle of Man
- Location(s): Isle of Man
Working pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.
Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
- What you’ll be doing
- As a Senior Client Delivery Administrator you’ll provide exceptional service to our clients based in the Isle of Man.
- You will be responsible for managing a variety of client instructions, ensuring compliance with procedures and processes.
- You will work closely with colleagues working in our Branch and Telephone Banking Centres to ensure our clients receive an excellent service with every interaction.
- This role requires attention to detail and a proactive approach to client services.
- Work as part of a team to manage customer activities from initial enquiry through to completion, ensuring a seamless customer experience.
- Support customer-facing colleagues by providing accurate information and assistance to help deliver outstanding customer service.
- Produce and review customer correspondence, including letters and account-related communications.
- Review accounts and case information to ensure the correct actions have been taken in line with Group policies and guidelines.
- Use your judgement to identify when further action may be required to support fair customer outcomes.
- Work closely with colleagues and supporting departments, sharing information and insights to enable informed decision-making.
Why join us?
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good.
We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.
What we’re looking for?
- Strong organisational and time management skills, with the ability to prioritise workloads and support the delivery of team objectives.
- A genuine passion for delivering great customer outcomes, with a customer-focused approach and a commitment to providing a high-quality service.
- Excellent interpersonal and communication skills, with the ability to build positive relationships with customers and colleagues alike.
- A collaborative team player who enjoys working with others and contributes positively to a supportive team environment.
- A proactive and enthusiastic approach to work, with a willingness to learn and continuously improve.
- The ability to understand customer needs and identify the most appropriate products, services or support to help achieve these.
- This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping 22 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies.
Ready for a career where you’ll learn and thrive?
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper.
Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.
With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe.
So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.
We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.
Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
With 320 years under our belt, we're used to change, and today is no different.
Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.
Here, you'll do the best work of your career.
Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
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Senior Client Delivery Administrator - Isle of Man employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Cardiff that fosters professional growth and collaboration. With a competitive salary package, generous benefits including a robust pension scheme and flexible working options, employees are empowered to thrive both personally and professionally. The company prioritises inclusivity and well-being, ensuring that all team members can achieve their full potential while making a meaningful impact in the SME banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Delivery Administrator - Isle of Man
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lloyds Bank plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lloyds Bank plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Client Delivery Administrator - Isle of Man
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lloyds Bank plc:Your cover letter is your chance to shine! Tell us why you want to work at Lloyds Bank plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lloyds Bank plc!
How to prepare for a job interview at Lloyds Bank plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
