Senior Analyst, Guarantees - Client Operations - Trade Services

A full time role based in Birmingham.

This is an outstanding opportunity at Lloyds Banking Group for a Senior Analyst within the Trade Services Guarantees product. We are acclaimed in the industry for being digital pioneers in the trade space and continue to lead the way in identifying opportunities to improve client service through digitalisation. This role stands out as it combines the chance to work within a world-class financial institution while contributing to innovative and ambitious projects. You will be part of a dynamic team that thrives on collaboration and excellence, ensuring that our quality standards are not just met but exceeded. We are committed to fostering a supportive and inclusive environment where your professional growth is a priority. At Lloyds Banking Group, we are passionate about a clear purpose - to help Britain prosper. Supporting our clients to trade internationally is integral to this. Whether it’s a small business entering the export market or a global corporate supporting sophisticated supply chains, our Trade Services team is there every step of the way.

As a Guarantees Senior Analyst for Trade Services, you will make a meaningful impact and grow whilst supporting and servicing Lloyds Trade customers delivering outstanding customer service that meets the highest standards of accuracy and compliance.

Key accountabilities:

• Delivery of excellent customer service in a fast-paced environment - serving as the primary point of contact for clients and internal colleagues, providing timely updates on transactions, and offering technical support to clients.
• Review and process a variety of demanding processes and technical tasks with precision and good judgment, while ensuring adherence to all group-specific policies and procedures.
• Perform detailed checks on complex technical transactions, ensuring accuracy and compliance.
• Maintain an in-depth understanding and application of Anti Money Laundering procedures relevant to trade services.

What you’ll need:

• An in-depth knowledge of trade products, specifically Guarantees including knowledge of at least one of the following - Uniform Customs and Practice for Documentary Credits v 600, Uniform Rules for Demand Guarantees v 758, International Standby Practices (ISP98) or International Standard Banking Practice (ICC Publication 745).
• Excellent customer service skills, both written and verbal.
• Attention to detail.
• To demonstrate sound judgement.
• Stakeholder management skills.

And any experience of these would be really useful:

• Anti money Laundering Knowledge of TI+

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we are driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you will have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you will have many opportunities to learn, grow and develop.

We keep your data safe. So, we will only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We will always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We are focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we are building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.