At a Glance
- Tasks: Lead a team to deliver exceptional customer service in property management.
- Company: Join Lloyds Living, a forward-thinking property management company.
- Benefits: Generous pension, performance bonuses, share schemes, and 28 days holiday.
- Other info: Flexible working options and commitment to diversity and inclusion.
- Why this job: Make a real impact in redefining property management and enhancing customer experiences.
- Qualifications: Proven leadership in property management and a passion for customer service.
The predicted salary is between 40824 - 45360 £ per year.
Salary Range: £40,824 - £45,360
We support flexible working – click here for more information on flexible working options. Hybrid Working, Job Share.
Job Overview
- Department: Customer Operations - Property Management
- Location: Yorkshire / East Midlands
- Type: Field based with some travel to our Manchester office when required.
- Hours: Full-time
- Driving licence required: An EV company vehicle will be provided and charger installation paid for; the hire must have the ability to install a home EV charger.
About Us
Join Lloyds Living as we redefine property management in the UK. We are on an ambitious journey to become one of the country’s largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences.
Role Purpose
As Regional Field Manager, you will lead and develop a team responsible for delivering exceptional end‑to‑end customer service—from initial viewing through to move‑out—across a defined portfolio of developments. You will drive consistency, compliance, and performance across viewings, inspections, general customer appointments and estate management activities, ensuring a seamless customer experience.
Key Responsibilities
- Leadership & Team Management
- Lead, coach, and develop a high‑performing regional team, fostering a culture of accountability, collaboration, and continuous improvement.
- Act as a role model for Lloyds Living values and expected behaviours.
- Motivate a field team through regular team and individual check‑ins.
- Customer Experience & Service Excellence
- Support your team to enhance the end‑to‑end customer journey, ensuring exceptional experiences across viewings, move‑ins, inspections, and move‑outs.
- Support the Regional Director to monitor customer feedback, complaints, and satisfaction metrics and drive improvements.
- Ensure a consistent delivery of a professional, customer‑first approach across all touchpoints.
- Operational Delivery & Performance
- Support your team to achieve key metrics including customer reviews, inspection completion, and data accuracy.
- Ensure robust processes are followed for Right to Rent checks, inventories, and property inspections.
- Ensure full compliance with all regulatory and internal requirements, including health & safety and operational controls.
- Provide guidance on post‑inspection issues and support timely resolutions; act as escalation point for operational risks, incidents, and complex cases.
- Stakeholder Management
- Build and maintain strong relationships with internal stakeholders.
- Collaborate cross‑functionally with central property management, asset management, and customer teams to deliver business objectives.
- Represent Lloyds Living professionally across your region.
- Continuous Improvement & Growth
- Identify opportunities to improve processes, systems, and customer journeys, driving innovation and efficiency.
- Provide coaching and support to help team members grow.
Essential Skills & Experience
- Proven leadership experience within residential property management or a lettings function.
- Passion for delivering exceptional customer service and building high‑performing teams.
- Excellent communication and stakeholder engagement skills.
- Strong organisational and problem‑solving abilities, with the ability to manage multiple priorities.
- Full UK driving licence and willingness to travel across the region.
- Resilient, proactive, and able to operate effectively in a fast‑paced, evolving environment.
Desirable Experience
- Managing regional teams within the field.
- Knowledge of UK housing regulations, compliance, and health & safety requirements.
- Growth mindset with a focus on continuous improvement and innovation.
Benefits
- Generous pension contribution of up to 15%
- Annual performance‑related bonus
- Share schemes, including free shares
- Discounted shopping benefits
- 28 days holiday, including bank holidays
- Wellbeing initiatives and generous parental leave policies
Working With Us
We value inclusion and are committed to creating a diverse workforce. We welcome applications from under‑represented groups and are disability confident. We offer reasonable adjustments to the recruitment process if required.
Regional Field Manager - Property Management - Lloyds Living employer: Lloyds Bank plc
At Lloyds Living, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions flexibility and innovation. As a Regional Field Manager, you will lead a dedicated team in a role that not only prioritises customer service excellence but also fosters personal and professional growth through continuous development opportunities. With generous benefits including a substantial pension contribution, performance-related bonuses, and a commitment to diversity and inclusion, Lloyds Living is the ideal place for those seeking a meaningful career in property management.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Field Manager - Property Management - Lloyds Living
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Lloyds Living and understand their values and mission. Think about how your experience aligns with their goals, especially around customer service and team leadership. Practice common interview questions so you can showcase your skills confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Regional Field Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates directly from us. Let’s make this happen together!
We think you need these skills to ace Regional Field Manager - Property Management - Lloyds Living
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Regional Field Manager role. Highlight your leadership experience in property management and how you can enhance customer service, as these are key aspects of the job.
Showcase Your Passion:Let us see your enthusiasm for delivering exceptional customer experiences! Share specific examples of how you've gone above and beyond in previous roles to create positive outcomes for customers.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website:We encourage you to submit your application through our website. This ensures that your application goes directly to us and helps streamline the process, making it easier for both you and our team!
How to prepare for a job interview at Lloyds Bank plc
✨Know Your Stuff
Before the interview, make sure you understand Lloyds Living's mission and values. Familiarise yourself with their approach to property management and customer service. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Regional Field Manager, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated them and improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Experience
Since the role is all about enhancing the customer journey, be ready to discuss how you've previously improved customer service in your roles. Share specific metrics or feedback that highlight your success in delivering exceptional experiences.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
