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- Tasks: Provide face-to-face customer support and develop skills in a dynamic banking environment.
- Company: Join Lloyds Banking Group, a company that values people and community.
- Benefits: Competitive salary, flexible working hours, and career progression opportunities.
- Other info: Part-time role with potential to transition into various positions within the bank.
- Why this job: Start your career in banking with real impact on customers and communities.
- Qualifications: No specific qualifications required, just a passion for helping others.
The predicted salary is between 22830 - 23484 £ per year.
End Date: Friday 01 May 2026
Salary Range: £26,200 - £26,200
We support flexible working - click here for more information on flexible working options.
Flexible Working Options: Flexibility in when hours are worked.
Job Description Summary:
- A part-time branch-based opportunity working 30.5 hours per week.
Job Description:
LOCATION(S): Preston. Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 30.5 hours a week, including Saturdays.
WORKING PATTERN: Part-time.
SALARY: £22,830 increasing to £23,484 after 6 months.
We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities.
About this opportunity:
You'll begin your journey in one of our branches, providing face-to-face support to our customers. You'll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first, making a difference to customers, businesses and communities.
Over time, there will be opportunities to transition into a range of roles such as helping customers over the phone from home, continuing to deliver outstanding service remotely. (We also connect via social media, web-chat and remote advice video calls.)
Grow Your Career with Our Skill Progression Framework:
At Lloyds Banking Group, we don't just offer jobs - we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital.
Lloyds Banking Group Customer Support - Preston | Preston, UK employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group Customer Support - Preston | Preston, UK
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and mission. This will help you connect with interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting customers, think of examples from your past experiences where you've gone above and beyond to help someone. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at Lloyds. They might even give you a heads-up on what to expect!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities and updates directly from us, making it easier for you to land that dream job.
We think you need these skills to ace Lloyds Banking Group Customer Support - Preston | Preston, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Support role at Lloyds. Highlight your relevant experience and skills that align with the job description, showing us why you're the perfect fit!
Show Your Passion for Customer Service: We love candidates who genuinely care about helping others. In your application, share examples of how you've gone above and beyond for customers in the past. This will help us see your commitment to putting people first.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures that we receive all your details correctly and helps us process your application smoothly. We can't wait to hear from you!
How to prepare for a job interview at Lloyds Bank plc
✨Know the Company
Before your interview, take some time to research Lloyds Banking Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, be ready to share specific examples of how you've provided excellent service in the past. Think of situations where you went above and beyond for a customer, as this will demonstrate your commitment to putting people first.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service, teamwork, and problem-solving. Practise your responses, focusing on how your experiences align with the job description. This will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the skill progression framework or opportunities for growth within the company. This shows that you're not just interested in the job, but also in your future with Lloyds Banking Group.