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- Tasks: Support customers in branches and transition to remote assistance via calls and online channels.
- Company: Join Lloyds Banking Group, a leading financial institution with a focus on customer care.
- Benefits: Competitive salary, flexible working hours, and opportunities for career growth.
- Other info: Enjoy a dynamic work environment with the chance to work from home after 2027.
- Why this job: Make a real difference in people's lives while developing valuable skills in customer support.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26200 - 26950 £ per year.
End Date: Monday 04 May 2026
Salary Range: £26,200 increasing to £26,950 after 6 months
We support flexible working - click here for more information on flexible working options.
Job Description Summary:
A full-time branch-based opportunity working 35 hours per week until early 2027. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.
Location: Plymouth Royal Parade
Working across our Lloyds and Halifax branches within a reasonable distance for a period of up to 9 months. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.
Job Type: Fixed term contract, working in branch until early 2027 transferring to a permanent home working role assisting our customers over the telephone.
Hours:
- Branch hours until early 2027: 35 hours per week, Monday-Saturday
- Home working role from early 2027: There are 2 patterns available:
- 5-Day Week pattern:
- Start times between 8am and 10am and end times between 6pm and 8pm
- Maximum of 5 out of 7 days (based on a Monday-Sunday week)
- Maximum of 37.5% weekend days (3 weekend days over a 4 week period)
- Start times between 8am and 8:15am and end times between 5:45pm and 6pm
- Maximum of 4 out of 7 days (based on a Monday-Sunday week)
- Maximum of 37.5% weekend days (3 weekend days over a 4 week period)
What you'll be doing:
You'll start in one of our branches, supporting customers side-by-side. You'll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, web-chat and remote video appointments. While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments.
Lloyds Banking Group - Customer Support - Plymouth | Plymouth, UK employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group - Customer Support - Plymouth | Plymouth, UK
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable with common customer support scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Lloyds Banking Group - Customer Support - Plymouth | Plymouth, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support role at Lloyds Banking Group. Highlight any relevant experience you have in customer service and showcase your communication skills, as these are key for the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how your skills align with the role. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Flexibility: Since this role offers flexible working options, mention your adaptability in your application. Let us know how you can manage your time effectively, whether in branch or working from home.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets noticed by our team. Good luck!
How to prepare for a job interview at Lloyds Bank plc
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Customer Support role at Lloyds Banking Group. Familiarise yourself with their services and how they assist customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Support representative, communication is key. Prepare examples from your past experiences where you've effectively resolved customer issues or handled difficult conversations. This will demonstrate your ability to connect with customers and provide excellent service.
✨Emphasise Flexibility and Adaptability
Since this role involves both branch work and remote support, highlight your flexibility and adaptability during the interview. Share experiences where you've successfully adjusted to new environments or changes in your work routine, as this will align with the job's requirements.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture is a good fit for you.