At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate banking services.
- Company: Join Lloyds Banking Group, a leader in customer service and community support.
- Benefits: Enjoy flexible hours, competitive salary, generous pension, and a range of wellbeing initiatives.
- Other info: Opportunities for career growth and skill development in a diverse environment.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Customer service experience and a passion for helping others are essential.
The predicted salary is between 23580 - 24255 £ per year.
A part-time branch-based opportunity working 31.5 hours per week.
Location: Lichfield
Hours: 31.5 hours a week, including Saturdays
Salary: £23,580 increasing to £24,255 after 6 months
What you’ll be doing:
- Providing face-to-face support to customers.
- Handling everyday banking tasks and helping people through important moments.
- Offering reassurance, guidance, and practical support.
- Supporting customers with digital banking.
- Recognising opportunities to connect customers with the right products and services.
What we’re looking for:
- A minimum of 12 months customer service experience.
- A people person who cares about helping others with their finances.
- The ability to quickly build relationships to give customers a fantastic experience.
- Empathy and integrity in resolving queries.
- A commitment to deliver on promises and go above and beyond for customers.
- A genuine teammate who collaborates closely with colleagues.
Grow Your Career with Our Skill Progression Framework:
At Lloyds Banking Group, we offer careers and support you in exploring a wide range of career opportunities across the Group.
This is a place for you:
We are committed to creating an environment in which everyone can thrive, learn, and develop.
Benefits package includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
- Annual salary reviews on 1 April
- Full uniform provided
We encourage you to apply even if you have relevant, transferable experience.
Join us and help shape the financial services of the future.
Part-Time Bank Customer Support & Digital Help employer: Lloyds Bank plc
Lloyds Banking Group is an exceptional employer, offering a supportive and inclusive work environment in Lichfield where you can thrive both personally and professionally. With a strong focus on employee growth through our Skill Progression Framework, flexible working options, and a comprehensive benefits package including generous pension contributions and private medical care, we empower our team to make a meaningful impact in the lives of our customers while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Bank Customer Support & Digital Help
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples from your past experiences where you've helped someone out. Be ready to share these stories during your interview to demonstrate your empathy and problem-solving abilities.
✨Tip Number 3
Dress the part! Even though it’s a part-time role, looking professional can make a great first impression. Make sure you’re dressed appropriately for the interview to show that you take this opportunity seriously.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the role and the company there. Don’t miss out on this chance – apply today!
We think you need these skills to ace Part-Time Bank Customer Support & Digital Help
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and your genuine interest in the role.
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. Use examples that demonstrate your ability to empathise and connect with people, as this is key for us at Lloyds Banking Group.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by using straightforward language and keeping it concise. Highlight your skills and experiences that are most relevant to the role without going off on a tangent.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at Lloyds Bank plc
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of the Customer Support role. Familiarise yourself with the types of customer interactions you might face, especially those involving sensitive situations like bereavement or fraud. This will help you demonstrate your empathy and adaptability during the interview.
✨Showcase Your People Skills
Since this role is all about helping customers, be ready to share examples from your past experiences where you've successfully built relationships or resolved conflicts. Highlight your ability to listen actively and respond with care, as these qualities are essential for providing fantastic customer service.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about how you would reassure a customer in distress or guide someone through using digital banking. Practising these responses can help you feel more confident and articulate during the interview.
✨Emphasise Your Team Spirit
Collaboration is key in this role, so be prepared to discuss how you work well with others. Share examples of how you've supported colleagues in the past or contributed to a team goal. This will show that you're not just focused on individual success but also on the team's overall performance.
