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- Tasks: Lead teams to enhance Operational Resilience Frameworks and support business units in embedding them.
- Company: Join Lloyds Banking Group, a forward-thinking bank shaping finance for good.
- Benefits: Enjoy flexible working, generous pension contributions, 30 days holiday, and wellbeing initiatives.
- Why this job: Make a real impact on operational resilience while growing in a diverse and inclusive environment.
- Qualifications: Strong understanding of UK regulations and excellent communication skills are essential.
- Other info: We welcome applications from under-represented groups and offer reasonable adjustments in recruitment.
The predicted salary is between 55300 - 61000 £ per year.
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Operational Resilience Framework Manager
Apply locations Bristol Glasgow 110 St Vincent Street Leeds Wellington Place Manchester Westminster House Edinburgh Sighthill North time type Full time posted on Posted 3 Days Ago time left to apply End Date: August 18, 2025 (10 days left to apply) job requisition id 140936
End Date
Sunday 17 August 2025
Salary Range
£65,385 – £72,650
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
Operates as a functional specialist to support the wider group through leading assigned teams as appropriate.
Will have significant and in depth knowledge of ensuring the group’s current and future resilience, to meet both customer needs and regulatory requirements, developing Operational Resilience strategy, framework and capability, scenario exercising, and accountability through appropriate governance, including business continuity management, incident assessment and response.
Job Description
JOB TITLE: Operational Resilience Framework Manager
SALARY: £65,385 – £72,650
LOCATIONS: Bristol, Edinburgh, Glasgow, Leeds or Manchester
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) at one of the office sites above
About this opportunity
Ready to make a real impact? As a Manager in the Frameworks team, you’ll play a crucial role in maturing the Operational Resilience Important Business Service (IBS) and Important Business Process (IBP) Frameworks, enabling the Group to better prevent, adapt, respond to, recover, and learn from operational disruptions. This role is key to delivering on our Grow, Focus, and Change ambition, as well as our overall purpose.
You’ll be part of the team responsible for designing, embedding and continually enhancing the Operational Resilience Frameworks across the Group. This includes the definition and construct of the IBP and IBS Frameworks, agreed ownership model, the approach to the mapping of IBPs and IBS, the Impact Tolerance framework and the Customer Treatment Strategies and Market Treatment Strategies approach.
We seek an outstanding candidate, motivated by our values, who will provide support the team both internally and externally. You will be part of a team of experts, influencing across the Group.
The successful candidate will:
- Support the facilitation of the Operational Resilience Frameworks and the supporting enterprise-wide guidance and awareness.
- Guide Business Units to identify their most Important Business Services and Important Business Processes, supporting them to embed the frameworks within their Business Units.
- Lead the approach for defining Impact Tolerances and supporting the Business to own and deliver for their IBSs.
- Support the approach to Customer Treatment Strategies and work to develop and define Market Treatment strategies.
- Understand customer impact post events, and understand how any triggers may require changes within the frameworks.
- Drive automation and enhancements across the frameworks, in line with the Operational Resilience Tooling strategy.
- Support Business Unit collaboration through routine sessions and run the monthly Practitioners Interlock.
- Understand the PRA and FCA regulatory expectations, ensuring this is embedded within the Frameworks.
About us
If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.
What you’ll need
- Strong understanding of UK Operational Resilience regulation.
- Experience writing papers for both the Board and the regulators.
- Excellent collaboration and communication skills at all levels.
- Understands complex issues quickly, with the ability to explain sophisticated topics in a succinct manner and have experience of pitching to senior executives.
And any experience of these would be really useful
- Familiarity with agile methodologies, tools, and ways of working, with experience using ServiceNow and Fusion.
- Experience in developing and implementing resilience strategies and frameworks across a large financial services organisation.
About working for us
Our focus is to ensure we\’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we\’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you\’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you\’ll have many opportunities to learn, grow and develop.
We keep your data safe. So, we\’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We\’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We\’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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Operational Resilience Framework Manager employer: Lloyds Bank plc
Contact Detail:
Lloyds Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Resilience Framework Manager
✨Tip Number 1
Familiarise yourself with the latest UK Operational Resilience regulations. Understanding these will not only help you in interviews but also demonstrate your commitment to the role and its requirements.
✨Tip Number 2
Network with professionals in the field of operational resilience. Attend relevant industry events or webinars to connect with others who may provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with agile methodologies and tools like ServiceNow and Fusion. Being able to articulate how you've used these in past roles can set you apart from other candidates.
✨Tip Number 4
Research the company’s current operational resilience strategies and frameworks. Being knowledgeable about their existing practices will allow you to engage in meaningful discussions during the interview process.
We think you need these skills to ace Operational Resilience Framework Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational resilience, particularly any roles where you've developed or implemented frameworks. Use specific examples that demonstrate your understanding of UK Operational Resilience regulation.
Craft a Compelling Cover Letter: In your cover letter, express your motivation for applying to this role and how your values align with those of the company. Highlight your collaboration and communication skills, as well as your ability to explain complex issues succinctly.
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate to the responsibilities of the Operational Resilience Framework Manager. Mention any familiarity with agile methodologies and tools like ServiceNow and Fusion.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with resilience strategies and frameworks. Be ready to discuss how you've influenced senior executives and contributed to organisational change in previous roles.
How to prepare for a job interview at Lloyds Bank plc
✨Understand the Regulatory Landscape
Make sure you have a solid grasp of UK Operational Resilience regulations. Familiarise yourself with the expectations set by the PRA and FCA, as this knowledge will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Communication Skills
Prepare to discuss how you've effectively communicated complex issues to various stakeholders, including senior executives. Use specific examples from your past experiences to illustrate your ability to convey sophisticated topics succinctly.
✨Demonstrate Collaboration Experience
Highlight your experience in collaborating with different business units. Be ready to share examples of how you've guided teams in identifying Important Business Services and Processes, and how you facilitated the embedding of frameworks within those units.
✨Familiarity with Tools and Methodologies
If you have experience with agile methodologies or tools like ServiceNow and Fusion, make sure to mention it. Discuss how these tools have helped you in developing and implementing resilience strategies, as this could set you apart from other candidates.
