Operational Resilience - Business Continuity Manager

At Lloyds Banking Group (LBG), we are dedicated to putting customers at the heart of everything we do, driven by our purpose to Help Britain Prosper. Recognising it’s when and not if operational disruption will occur, Business Continuity (BC) is crucial in minimising impact to our customers, colleagues, the Group, financial sector, and the UK economy. It ensures we are prepared, able to respond, recover and learn at pace.

As a Business Continuity Manager, you will play a pivotal role in shaping and enhancing our BC Framework and guidance at LBG to enhance our BC capability to be the best Bank for customers and colleagues. This position offers a fantastic opportunity to collaborate with colleagues across the business, embedding our BC requirements and continuously improving them.

Here’s where you’ll make a difference:

• Review, enhance, and continuously improve our BC Framework, providing subject matter expertise and guidance in alignment with regulatory requirements, industry best practices, international standards, and the Group’s BC policy.
• Interpret any new regulations impacting or aligned to BC, and any industry best practice, and implement any necessary enhancements to our BC Framework and guidance accordingly in partnership with Risk Specialists.
• Define and embed tooling requirements which enable BC to be managed efficiently across a large organisation and be confident in teaching others how to use them, such as Fusion Risk Management and Service Now tooling platforms.
• Design and deliver BC Scenario Exercises, producing Post Exercise Reports detailing lessons learned and actions for improvement.
• Prepare and present reports and papers through internal governance and to senior audiences.
• Define and embed enterprise-wide BC education and awareness campaigns, drafting and delivering content on various topics to help equip key BC role holders with the skills and knowledge to fulfil their responsibilities.

What you’ll need:

• A passion for driving customer centric outcomes, a proactive self-starter with the ability to organize, plan, and prioritise activities, quickly understanding complex issues and acting accordingly.
• Expertise and experience in Business Continuity, supported by a BC qualification such as the Business Continuity Institute (BCI) certificate.
• Specific knowledge of relevant regulations, the latest regulatory and industry developments, including best practices and international standards such as ISO 22301:2019.
• Strong communication skills, both written and verbal, with the ability to adapt communication styles for different audiences and influence senior leaders.
• Experience working in a highly regulated environment.
• Experience of applying and managing the BC discipline in a tooling platform capability, such as Fusion Risk Management or ServiceNow.
• A strong understanding of relevant Operational Resilience regulations (e.g., SS1/21, SYSC 15A).

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.